ELLIOTT IGNACIO
Toto,Guam
Summary
Dedicated and skilled Hospital Corpsman with 9 years of military experience, proficient in direct and indirect patient care. Expertise in emergency response, clinical procedures, and healthcare operations. Demonstrates strong leadership, problem-solving abilities, and a commitment to improving patient outcomes.
Overview
9
9
years of professional experience
Work History
IT & Helpdesk Assistant Supervisor
IT&E
10.2022 - Current
- Oversee IT&E Guam Internal Help Desk team, ensuring efficient handling of user requests via various channels, resulting in improved problem resolution and customer satisfaction
- Develop performance measures and KPIs, leading to 100% increase in team efficiency and response time
- Provide guidance and training to staff, fostering culture of continuous improvement and technical competency development
- Implement operational frameworks to enhance support practices, resulting in 75% reduction in ticket resolution time
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues
- Manage inventory and procurement processes, ensuring adequate stock levels and cost optimization
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Implement, maintain and troubleshoot RFID equipment
- Implementation and configuration of security cameras
- Spearheaded initiatives aimed at improving employee experience resulting in increased employee awareness
- Implemented cost-saving measures that reduced overhead expenses without compromising quality or performance standards.
Hospital Corpsman
US Navy Reserve
11.2015 - Current
- Administer medications and immunizations in clinical settings
- Perform lab work, x-rays, phlebotomy, and IV fluid administration
- Serve in US Naval Hospital Guam, managing patient care and medical procedures
- Completed OJT at branch Dental, leading dental stand downs for US Navy Reserve Guam members
- Operate sophisticated dental equipment and conduct dental examinations.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Supported medical staff in providing patient care in high-demand hospital environment.
Hospital Corpsman
US Navy, USS Theodore Roosevelt
04.2020 - 06.2020
- Administered emergency and routine medical procedures under high-pressure environments
- Conducted COVID-19 screenings, testing, and data management in compliance with CDC guidelines
- Provided medical care and support for USS Theodore Roosevelt Sailors during quarantine.
Field Medical Service Technician
US Navy
07.2015 - 09.2015
- Performed emergency and routine medical procedures in high-pressure environments
- Specialized in preventive medicine and provided first aid and life support in prehospital settings
- Communicated with dispatchers and treatment center personnel for patient intake and care coordination.
Hospital Corpsman Clinicals
Camp Pendleton Naval Hospital
06.2015 - 07.2015
- Served in the General Surgery department, supporting nurses with vitals and IV administration
- Performed preventive and unscheduled care, including lab work and x-rays.
Hospital Corpsman Clinicals
University Hospital
05.2015 - 05.2015
- Supported the General Surgery department, assisting with vitals, IVs, and patient care
- Conducted lab work, x-rays, and fluid administration while maintaining medical treatment areas.
Education
Tactical Combat Casualty Care -
US Naval Hospital Guam
Hagatna, GuamBasic Life Support Certificate -
American Red Cross
Hagatna, Guam02.2021
Field Medical Service Technician -
Field Medical Training Battalion-West
San Diego, CA09.2015
Hospital Corpsman Basic -
Medical Education Training Campus
Fort Sam Houston, TX05.2015
High School Diploma -
George Washington High School
Mangilao, Guam06.2014
Skills
- Vital Signs Assessment
- Emergent Care
- IV Insertion
- Emergency Response & Assessment
- Relationship Building
- Triage
- Medical Records Management
- Clerical & Front Desk Operations
- Computer Troubleshooting
- HIPAA Compliance
- Telephone Etiquette
- Records Maintenance
- Technical knowledge
- Records Management
Safetyofficerexperience
Safety Petty Officer, US Navy Reserve, Santa Rita, Guam, Managed the Navy Occupational Safety and Health (NAVOSH) program., Conducted safety evaluations, surveys, and compliance assessments., Directed and evaluated the effectiveness of safety policies, plans, and procedures.
Training
US Navy Basic Training, Great Lakes, Chicago, 06/2014
Timeline
IT & Helpdesk Assistant Supervisor
IT&E
10.2022 - Current
Hospital Corpsman
US Navy, USS Theodore Roosevelt
04.2020 - 06.2020
Hospital Corpsman
US Navy Reserve
11.2015 - Current
Field Medical Service Technician
US Navy
07.2015 - 09.2015
Hospital Corpsman Clinicals
Camp Pendleton Naval Hospital
06.2015 - 07.2015
Hospital Corpsman Clinicals
University Hospital
05.2015 - 05.2015
Tactical Combat Casualty Care -
US Naval Hospital Guam
Basic Life Support Certificate -
American Red Cross
Field Medical Service Technician -
Field Medical Training Battalion-West
Hospital Corpsman Basic -
Medical Education Training Campus
High School Diploma -
George Washington High School
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