Elmer Camaganacan
Dededo
Summary
Led initiatives to enhance customer service standards, leveraging communication and interpersonal skills to drive team success. Strategically utilized mechanical aptitude to optimize operational efficiency and support company goals. Cultivated a culture of excellence by mentoring peers and fostering a collaborative work environment.
Overview
32
32
years of professional experience
Work History
Environmental Technician
Unitek Environmental Guam
Santa Rita
11.2023 - Current
- Implemented systematic organization, labeling, and containment practices to ensure safe storage of chemicals.
- Facilitated rapid response efforts within emergency teams to effectively manage environmental incidents.
- Assisted in cleaning tanks on US Navy ships and storage tanks at Andersen Air Force Base. Operated water blasters, air compressors, diaphragm pumps, hoses, and chemicals to maintain cleanliness.
- Assisted in waste collection operations, including used oil, oily water, medical waste, diesel, JP-8, JP-5, oil rags, and batteries. Operated vacuum trucks, flatbed trucks, and box trucks to facilitate efficient waste transport.
- Assisted in vegetation clearing for EOD operations. Utilized bush cutters, chainsaws, sawzalls, machetes, excavators, backhoes, and mulchers to complete tasks efficiently.
- Assisted mechanic in servicing equipment by refueling and lubricating vehicles. Supported maintenance efforts to ensure all equipment met operational standards.
Counter Person
NAPA auto parts
Dededo, GU
11.2021 - 11.2023
- Assisted customers in locating necessary parts, including tools, equipment, cleaning supplies, and protective clothing. Utilized TAMS system to streamline order processing and enhance customer support. Provided guidance on product selection to meet customer needs.
- Managed incoming phone calls and emails to ensure prompt communication.
- Delivered exceptional customer service by effectively showcasing products and services.
- Managed daily stocking of retail store to ensure optimal product availability.
- Maintained cleanliness and sanitation standards by thoroughly cleaning restrooms, wiping down counters, and disposing of trash.
Rental Agent
Atkins Kroll Toyota
Tamuning, GU
06.2016 - 06.2020
- Leveraged RentWorks platform to facilitate vehicle rental processes for customers.
- Managed incoming phone calls and emails to ensure prompt communication.
- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
- Facilitated customer transportation between airport, hotels, and airport satellite office.
- Conducted thorough inspections of gas levels and performed vehicle cleaning post-customer use.
Assistant Manager
Payless car rental
Tamuning, GU
01.2008 - 06.2016
- Leveraged RentWorks software to efficiently process customer transactions.
- Assisted in preparing company reports, including lease agreements and daily business reports. Supported the documentation of government contracts and commissions reports. Aided in compiling incentives reports for management review.
- Assisted in creating employee schedules to optimize staffing needs. Facilitated meetings to discuss team objectives and address concerns.
- Facilitated monthly management meetings to drive strategic decision-making.
- Managed incoming phone calls and emails to ensure prompt responses.
- Leveraged Microsoft Office Suite and Excel to streamline data management processes.
Heavy Equipment Operator
Local 3 Union Operating Engineers
San Jose California
04.2004 - 12.2005
- Operated heavy machinery for excavation, grading, and site preparation tasks.
- Conducted pre-operation inspections to ensure equipment safety and functionality.
- Collaborated with team members to coordinate efficient workflow on construction sites.
Light Wheel Vehicle Mechanic
US Army Reserves
Concord California
07.1999 - 09.2001
- Diagnosed and repaired complex wheel vehicle systems to ensure operational readiness.
- Executed preventive maintenance on military vehicles, enhancing reliability and performance.
- Operated diagnostic equipment to assess mechanical issues and recommend solutions.
- Trained junior mechanics in advanced repair techniques and safety protocols.
Light Wheel Vehicle Mechanic
US Army
Fort Campbell Kentucky
07.1993 - 07.1999
- Oversaw servicing and maintenance of military vehicles and equipment to ensure 100% mission readiness.
- Conducted inventory assessments of tools and equipment. Assisted in managing tool room operations.
- Operated 5-ton wrecker and drove various military vehicles, including Humvees, 2.5-ton trucks, 5-ton trucks, and tractor trailers.
- Utilized M16, bayonets, grenades, and AT4 in combat training. Supported teams in rigging, mapping, and rappelling from Blackhawk helicopters.
- Facilitated training programs for new soldiers to enhance operational readiness.
- Executed deployment operations in combat zone in Saudi Arabia.
Education
Diploma - Construction Safety Officer
Guam Trades Academy
Barrigada, GU06.2012
Associate in Science (A.S.) - Medical assistant
Guam community college
Mangilao, GU06.2009
Skills
- Oversaw execution of multiple tasks to ensure timely completion
- Optimized scheduling and prioritization of tasks to enhance productivity
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Assisted in training new employees on company policies and procedures Supported team members in achieving their professional development goals Monitored employee performance to provide constructive feedback
- Managed inventory records to ensure accurate tracking and availability of stock
- Executed customer transaction processes to ensure efficient service delivery
References
- Reginald, Valencia, Rental Agent, rvalencia@gmail.com, (671) 797-5883, Nissan, Friend
- Arnold, Delos Santos, Director Of Safety, adelossantos@gmail.com, (671) 688-0574, Asia Pacific Airlines, Friend
Timeline
Environmental Technician
Unitek Environmental Guam
11.2023 - Current
Counter Person
NAPA auto parts
11.2021 - 11.2023
Rental Agent
Atkins Kroll Toyota
06.2016 - 06.2020
Assistant Manager
Payless car rental
01.2008 - 06.2016
Heavy Equipment Operator
Local 3 Union Operating Engineers
04.2004 - 12.2005
Light Wheel Vehicle Mechanic
US Army Reserves
07.1999 - 09.2001
Light Wheel Vehicle Mechanic
US Army
07.1993 - 07.1999
Diploma - Construction Safety Officer
Guam Trades Academy
Associate in Science (A.S.) - Medical assistant
Guam community college