Emilyanne Flores
Tamuning,Guam
Summary
A goal oriented and highly motivated individual who can provide administrative support to busy offices. Dedicated and focused individual who excels at prioritizing, completing multiple task simultaneously and following through to achieve goals. Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
10
10
years of professional experience
Work History
Account Manager
AB Risk Solutions
04.2024 - Current
- Contacting potential clients
- Assessing customer needs
- Selling and preparing appropriate insurance plans and proposals
- Present and send proposals to client and work
- Preparing reports, and maintaining records
- Assist clients via phone calls, in person and though email in detailed manner.
- Prepare new, and renewal applications, payment schedules and credit card forms
- Create and finalize client files online though computer system as well as a hard file copy to maintain client information.
- Do daily tasks using Microsoft office (word, excel, outlook, ect.)
- Modern purchasing practices, procedures, and shipping methods of supplies.
- Use of modern office practices and procedures and the ability to learn, interpret as well as apply laws, departmental polices and other regulations governing the procurement of supplies, materials, and equipment.
- Work effectively with the public, other colleagues and employees.
- Communicate effectively both orally and in writing.
- Skill in the safe operation of a motor vehicle and follow highway safety regulations and laws.
- Receives and reviews prior to posting the requisitions and proposed specifications.
- Secures written and telephone pricing quotations of requested supply needs.
- Prepares and analyzes bid tabulation for compliance with specifications for supply needs prior to finalizing for submission.
- Works with departmental representatives in processing the procurement of supply needs.
- Interviews vendors and investigates sources of requested supplies for specifications.
- Inspects merchandise for compliance with specifications and maintains files and records of supplies received.
- Expedites requests for personnel action, purchase requisitions and other administrative transactions.
- Preparation, maintain ledgers, monitor funds, and informs management to problem areas.
- Maintain records, prepare reports to include assisting in budget.
- Receives and reviews schedule of job assignments.
- Performs initial program loader procedure which involves setting up time, date and less difficult assignments of the system.
- Loads job to computer as scheduled; checks initial machine output for desired result in accordance with designated specifications and continues machine operation if there are no discrepancies.
- Records completed job and provides work output to the salon owner for her review and decision.
- Maintains sets of job control statement according to job requirement.
- Assists in any moderately complex computer operations to acquire the techniques and skills.
Personal Lines Underwriter
Alpha's Insurance
03.2023 - 04.2024
- Contacting potential clients
- Assessing customer needs
- Selling and preparing appropriate insurance plans
- Collecting client information
- Preparing reports, and maintaining records
- Assist clients via phone calls, in person and though email in detailed manner.
- Prepare new, and renewal applications, payment schedules and credit card forms
- Create and finalize client files online though computer system as well as a hard file copy to maintain client information.
- Do daily tasks using Microsoft office (word, excel, outlook, ect.)
- Experience with Microsoft Office Suite and ability to learn new technology quickly.
- Knowledgeable on practices, procedures and techniques of electronic data processing
- Able to think in terms of computer logic
- Ability to multitask without sacrificing skills.
- Strong collaboration and communication skills.
- Team player and Quick learner.
- Time management and organization.
- Operate general office equipment.
- Preparing reports with minimal instruction.
- In-putting data accurately and efficiently.
- Able to efficiently work under pressure.
Salon Assistant Manager/Runner/Receptionist
The Mane
01.2020 - 11.2022
- Providing a high standard of service to customers and handling telephone information request.
- Arranges and sets up appointments of customers for scheduled spa and salon treatments.
- Logging information on internal systems. (Requisition entry & Receiving, Service Requests, and Inventory of supplies).
- Maintaining the office's stationery, spa and salon supplies, and IT Equipment.
- Completion/filing of weekly and monthly reports assigned (inventory, collections, dues, disposal of used supplies).
- Preparation of payroll documents, reviewing leave forms, and time-sheets for discrepancies. Including filing of payroll documents and inputting data into the companies system.
- Composes correspondences for signature of supervisor; Drafts memos and email sent/requested by principal. Make necessary corrections after review of principal before final dissemination.
- Assisting manager with supplies, reorders, setups and organize materials for spa masseurs.
- Organizes and coordinates matters requiring executive actions;
- Insures compliance to establish laws, policies and related administrative guidelines.
Host/Server
Pika's Cafe
06.2017 - 01.2022
- Take orders from customers.
- Assist customers on orders.
- Describe what certain menus are and familiarize customers of our meals.
- Explain specials to customers of what Pika's daily special menus are and costs.
- Take orders of any special requests by describing certain menus or specials for customers so they know what the meal is.
- Explain what the daily specials are and pricing of the menu.
- Handle orders from customers over the phone and explain specials to the customer as requested.
- Performs cashier duties by inputting total from billing receipts of customers into the electronic cash register system.
- Accepts payment from customers in cash, check or charge cards.
- Counts back change to customers and records form of payments.
- Checks and provide customer services and assistance with best Pika's extraordinary services.
- Work as a team player and assists other coworkers as needed.
Salon Assistant Manager/Runner/Receptionist
Yanza Flynn Timblin, LLP
06.2016 - 11.2016
- Providing a high standard of service to customers and handling telephone information request.
- Answers and manages incoming and outgoing calls while recording accurate messages.
- Greets and helps numerous customers and visitors with professional customer services.
- Files, creates labels for files and maintains customer files.
- Arranges conferences and calendars of customers.
- Logs cases of customers for record purposes and information on internal systems.
- Maintaining the office's stationery, supplies, and IT Equipment.
- Serves documents to opposing firms.
- Handles paperwork of incoming documents being served from other offices and from the Courthouse.
- Conducts research on assigned subject; compiles data and statistics.
Education
Associates of Arts - Interdisciplinary of Arts & Sciences
Guam Community College
Guam05.2016
High School diploma -
Southern Christian Academy
Agat, Guam01.2013
Skills
- Account Manager
- Modern purchasing practices
- Shipping methods
- Office practices
- Procurement regulations
- Effective communication
- Motor vehicle operation
- Applied Epic System
Timeline
Account Manager
AB Risk Solutions
04.2024 - Current
Personal Lines Underwriter
Alpha's Insurance
03.2023 - 04.2024
Salon Assistant Manager/Runner/Receptionist
The Mane
01.2020 - 11.2022
Host/Server
Pika's Cafe
06.2017 - 01.2022
Salon Assistant Manager/Runner/Receptionist
Yanza Flynn Timblin, LLP
06.2016 - 11.2016
Associates of Arts - Interdisciplinary of Arts & Sciences
Guam Community College
High School diploma -
Southern Christian Academy