Summary
Overview
Work History
Education
Skills
Timeline
Generic

EMILYN C. GEMINA

TAMUNING,GUAM

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

32
32
years of post-secondary education
9
9
years of professional experience

Work History

Radiology Scheduling Coordinator

Guam Regional Medical City
Tamuning , Guam
08.2020 - 07.2026
  • Review orders prior to scheduling
  • Coordinated patient appointments and schedules for multiple departments.
  • Managed communication between medical staff and patients effectively.
  • Monitored and adjusted schedules to accommodate changes promptly.
  • Provided exceptional customer service to patients and families during scheduling inquiries.
  • Responded promptly to all patients inquiries
  • Provided guidance to team members regarding best practices related to scheduling tasks.

Passenger Service Agent

Delta Global Services
Guam
03.2017 - 07.2020
  • Counter agent or Delta Airlines, Japan Airline, Air Busan and Cebu Pacific
  • Handle flights on special assignments
  • Provided exceptional customer service to passengers in busy airport environments.
  • Assisted passengers with check-in processes and baggage handling inquiries.
  • Coordinated boarding procedures to ensure smooth transitions for travelers.
  • Managed flight information displays and communicated updates effectively.
  • Collaborated with airline staff to maintain safety and security protocols consistently.
  • Utilized airline systems to process tickets and manage reservation changes efficiently.

Education

Certified Bank Teller

Guam Training Center
01.1994 - 03.2026

Phlebotomy Technician

Guam Training Center
09.2018 - 12.2018

The Philippines Women's University
Taft Avenue Manila , PH

Makati Polytechnic College
Buendia Makati, PH

Skills

  • Customer service excellence
  • Performance improvement
  • Interpersonal relationships
  • Deadline oriented
  • Teamwork and collaboration
  • Problem-solving
  • Effective multitasking

Timeline

Radiology Scheduling Coordinator

Guam Regional Medical City
08.2020 - 07.2026

Phlebotomy Technician

Guam Training Center
09.2018 - 12.2018

Passenger Service Agent

Delta Global Services
03.2017 - 07.2020

Certified Bank Teller

Guam Training Center
01.1994 - 03.2026

The Philippines Women's University

Makati Polytechnic College

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EMILYN C. GEMINA