Enna Lorenzo
Barrigada ,Guam
Summary
A seasoned professional with a proven track record at IP&E HOLDINGS, I excel in enhancing customer satisfaction and streamlining operations. Skilled in cash management and fostering team development, I've significantly reduced inventory discrepancies and elevated customer service standards, leading to multiple team promotions and improved store efficiency.
Overview
6
6
years of professional experience
Work History
Ciustomer Service Cashier
IP&E HOLDINGS
05.2017 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Store Supervisor
IP&E HOLDINGS
09.2015 - 05.2017
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
Store Lead
IP& E HOLDINGS
04.2015 - 09.2015
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
None - Gender Studies
John F Kennedy Highschool
Guam05.2000
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Payment processing
- Customer focus
- Customer inquiries
Languages
Pohnpeian
Bilingual or Proficient (C2)
Kosraen
Bilingual or Proficient (C2)
Timeline
Ciustomer Service Cashier
IP&E HOLDINGS
05.2017 - 01.2021
Store Supervisor
IP&E HOLDINGS
09.2015 - 05.2017
Store Lead
IP& E HOLDINGS
04.2015 - 09.2015
None - Gender Studies
John F Kennedy Highschool
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