Eric Pagsisihan
PO Box 6043 Tamuning,GU
Summary
Management/Supervising with broad backround in hospitality/Tourism/Sales Industry, including hotel Tour agencies and bus transportations, vast experience in all aspects
of sales, customer and guest relation services. Several recognitions on sales and possess excellent administrative and team leadership with positive attitude.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background, proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
Supervisor of Operations
HIS Guam Inc.
10.2012 - 05.2024
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Servicing customers by providing and selling products of any optional tours and service information.
- Developed and offered sale optional tour promotions. Became one of top selling agent.
- Resolving and attending product and service questions, offering and suggesting other services and other tours as well.
- Coordinates very well with vendors with positive attitude
- Attending and resolving customer's complaints via in person, phone and email with Japan branch representative.
- Obtain details of complaints and keep records of clients interactions and transactions. Keeping records on tracks how it was resolve
- Meeting and surpassing expectations way of showing the customers how important the customer is and the business by interacting in a friendly positive way.
- Meeting and surpassing expectations way of showing the customers how important the customer is and the business by interacting in a friendly positive way.
- Operating vans to transport guests as a bus guide securing customers properly and safety to their destination,
following procedures and ensure compliance with transportation safety and regulations.
Operations/Sales Representative
Nippon Travel Agency
10.2007 - 10.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional customer service.
- Servicing customers by providing and selling products of any optional tours and service information.
- Developed and offered sale optional tour promotions. Became one of top selling agent.
- Resolving and attending product and service questions, offering and suggesting other services and other tours as well.
- Coordinates very well with vendors with positive attitude.
- Coordinates and doing daily check-in and breifing incoming and outgoing customers.
- Meeting and surpassing expectations way of showing the customers how important the customer is and the business by interacting in a friendly positive way
Assistant Manager
Westin Resort Guam
10.2002 - 10.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized hotel environment to enhance the customer experience.
- Ensured company policies are being followed
- Provides administrative and operational support and assisting the hotel manager essentially to run all office operation.
- Delivering excellent service to guests by going above and beyond
- Optimizing profits by controlling cost. Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervising front desk personnel resolving guest issues,
- Resolving complaints and request to customer overall satisfaction within companies policies
- Processing guest check-in and check-out and ensuring handling guest's accounts precisely as well as payment transactions.
- Supported Guest Relations tasks, providing assistant with Japanese speaking language
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of guests preferences.
- Overseeing whole operation of all areas of the property during night shift, ensuring to run smoothly.
- Maintains an overall management style that follows five star hotel high standard and company policies and integrity.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
John F Kennedy High School
Tamuning, GuamSkills
* Work ethic, excellent customer service
* Professional, patience, safety and people-first attitude
* Multilingual
* Team building
* Self motivation, adaptibility, initiative, dependable and efficient
* Decision making skills
* Excellent communication skills
* Proactive and resourceful
* Time management skills
* Multitasking
* Adaptability and growth development
* Negotiation skills
* Positive attitude
* Attentive listening, empathy and caring
* Competent and Comprehensive
* Computer literacy
Timeline
Supervisor of Operations
HIS Guam Inc.
10.2012 - 05.2024
Operations/Sales Representative
Nippon Travel Agency
10.2007 - 10.2012
Assistant Manager
Westin Resort Guam
10.2002 - 10.2007
High School Diploma -
John F Kennedy High School
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