Summary
Overview
Work History
Education
Timeline
Generic

Erica Garrido

Dededo,GU

Summary

I have great customer service skills.

I am a fast learner.

I am a team player.

I know how to work with technology such as registers and computers.

I am organized and professional when dealing with customers.

I am seeking employment in an organization where I can grow professionally and further enhance my skills, knowledge, and experience to face and overcome the challenges of today's ever-changing work environment.

Overview

9
9
years of professional experience

Work History

Overnight Replenisher

kmart
Tamuning , Guam
06.2023 - Current
  • Replenish the whole department store.
  • Straightening the whole store for the next day, making the store look comfortable for customers to enjoy shopping at Kmart.
  • I learned how to use a pallet jack to transport the items down to the warehouse and then transport them to be replenished upstairs.
  • Helping customers find their needs, and making sure that they leave the store satisfied with their purchase.
  • great customer service
  • Assessed floor displays to restock merchandise.
  • Organized backroom storage areas according to company standards.
  • Read orders to verify attributes and quantities of merchandise.
  • Provided excellent customer service by answering questions about product availability and pricing.
  • Performed daily cleaning duties such as sweeping floors, wiping shelves.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Picked up boxes and related trash from sales floor.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Operated forklift and pallet jack to transport heavy loads.
  • Maintained an organized work space by properly storing products and supplies.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Followed instructions to properly arrange merchandise items.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Operated pallet jacks and other equipment to transport products within the store.
  • Worked collaboratively with team members to complete tasks efficiently.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Checked shelves in department to determine replenishment needs.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Ensured all products were labeled correctly before placing them on the shelf.
  • Followed proper handling techniques when lifting and moving heavy objects.
  • Replenished empty shelves with new merchandise in a timely manner.

Cashier / Sales Associate

essentials wholesale
Satena Mall Dededo, Guam
03.2023 - 06.2023
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained work area and kept cash drawer organized.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Scanned items and checked pricing on cash register for accuracy.
  • Collected payments and provided accurate change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed sales transactions to prevent long customer wait times.
  • Stocked shelves with merchandise when needed.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered customers' questions and provided information on store procedures or policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Issued receipts, refunds, credits or change due to customers.

Sales Associate

macys
Micromall Dededo , Guam
11.2020 - 04.2021
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Collected payments and provided accurate change.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered phone calls to assist customers with questions and orders.
  • Worked closely with front-end staff to assist customers.
  • Built and maintained productive relationships with employees.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers promptly and responded to questions.
  • Offered customers carry-out service at completion of transaction.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Helped with purchases and signed customers up for rewards program.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customer inquiries regarding store policies and procedures.
  • Answered customers' questions and provided information on store procedures or policies.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained work area and kept cash drawer organized.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Welcomed customers, offering assistance to help find store items.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Used suggestive selling techniques to promote add-on sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided information about products and services to customers.
  • Participated in periodic inventory counts as assigned by management.
  • Processed returns and exchanges according to company policies.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered phone calls promptly with a professional demeanor.
  • Assisted customers in locating items within the store.
  • Followed company safety regulations to maintain safe work environment.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Promoted loyalty programs to increase customer retention.
  • Handled returns and exchanges according to established policies.
  • Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
  • Operated a cash register to accurately process sales transactions.
  • Verified that all prices were accurate before ringing up purchases.
  • Greeted customers and provided excellent customer service.
  • Enforced dressing room rules to prevent vandalism and theft.
  • Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
  • Offered suggestions when appropriate to help customers find what they wanted quickly.

Cashier/Sales Associate

ross
GPO Tamuning , Guam
12.2015 - 02.2016
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Checked personal identifications during alcohol and tobacco sales.
  • Counted and balanced cashier drawers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained work area and kept cash drawer organized.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Collected payments and provided accurate change.
  • Conducted price checks for special orders or discounts as requested by customers.
  • sizing the clothes on the clothes rack to its rightfull areas

Education

GED -

GCC
MANGILAO

Timeline

Overnight Replenisher

kmart
06.2023 - Current

Cashier / Sales Associate

essentials wholesale
03.2023 - 06.2023

Sales Associate

macys
11.2020 - 04.2021

Cashier/Sales Associate

ross
12.2015 - 02.2016

GED -

GCC

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Erica Garrido