Erika Cruz
Tamuning,GU
Summary
Accomplished HR Officer and Training Manager at PHRS Inc., adept in office administration and proficient communication. Spearheaded recruitment strategies and training modules, enhancing team productivity and efficiency. Expert in ADP software, demonstrating a detail-oriented and proactive approach. Achieved significant improvements in employee relations and training effectiveness, contributing to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Officer
PHRS Inc.
Hagatna, GU
01.2021 - Current
- Organized job fairs or career events as part of recruitment efforts.
- Reviewed resumes and applications for potential candidates.
- Hired employees and processed hiring-related paperwork.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Interpreted and explained human resources policies, procedures or regulations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Coordinated with management on recruitment strategies.
- Conducted exit interviews and completed employment termination paperwork.
- Prepared or maintained employment records using human resources management system software, ADP.
- Managed employee relations issues such as grievances or complaints.
- Sourced, qualified and conducted screening interviews with job candidates.
- Processed and issued paychecks and earnings statements.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Resolved discrepancies in employee payments and benefits calculations.
- Coordinated the direct deposit setup and adjustments for employees.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Collected urine samples from individuals for drug testing purposes.
- Performed drug testing on employees in accordance with company policies and procedures.
Training Manager
PHRS Inc.
Harmon, GU
09.2017 - 12.2020
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Monitored training costs to maintain training budget.
- Collaborated with management to align on strategy and communication of content.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Created and presented monthly reports to management on sales performance.
Administrative Assistant
PHRS Inc.
Harmon, GU
09.2013 - 08.2017
- Handled incoming calls and directed callers to appropriate department or employee.
- Proofread content for typo-free emails and documentation.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Claims Specialist
Calvo's Insurance
Hagatna, GU
12.2010 - 07.2012
- Examined claims, records and procedures to grant approval of coverage.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Reviewed claims for accuracy before submitting for payment.
- Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Managed the processing of member reimbursements effectively.
- Responded promptly to customer inquiries regarding claim status updates.
- Precisely calculated refunds, premiums, and adjustments.
Education
High School Diploma -
George Washington Hish School
Guam06-2005
Some College (No Degree) - Business Administration, Human Resource Management
Western Governor's University
Skills
- Proficient in Communication
- Office Administration
- Detail Oriented
- Task Prioritization
- Critical Thinker
- Proactive Problem Solving
- Effective Team Player
- Reliable & Dependable
Training
- Advance Leadership Seminar - Dan Dorr - July 2015
- 7 Habits of Highly Effective People - FranklinCovey - August 2016
- People Manager Qualification - SHRM - March 2023
Certification
- NDASA Certified Professional Collector
- TWIC/TSA Enrollment Agent
Affiliations
- SHRM Guam Chapter - Member Since 2022
References
References available upon request.
Timeline
HR Officer
PHRS Inc.
01.2021 - Current
Training Manager
PHRS Inc.
09.2017 - 12.2020
Administrative Assistant
PHRS Inc.
09.2013 - 08.2017
Claims Specialist
Calvo's Insurance
12.2010 - 07.2012
High School Diploma -
George Washington Hish School
Some College (No Degree) - Business Administration, Human Resource Management
Western Governor's University
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