Eugene De Vera
Agana Heights
Summary
Reliable individual willing to handle various duties. Experienced at operating in fast-paced and high-volume environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Department Of Land Management
03.2022 - Current
- Maintained customer satisfaction, focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Experienced in navigating Land Web and department servers to locate documents and maps as per customer's request.
- Created new invoicing methods for Land Management's Records division via excel spreadsheets.
- Responsible for tracking, logging, and billing all title company requests for documents within the records division on a weekly basis.
- Performed title research towards issuance of customer's Certificate of Title.
- Digitized, maintained, and updated records such as legal documents, titles, and deeds through department servers.
- Gained knowledge and experience with the use and application of paper port and capture perfect through cataloging, digitizing, and safeguarding documents as they are recorded daily.
Key Team Leader
Lone Star Steakhouse
06.2007 - Current
- Knowledgeable with over 15 years of experience in all staff positions in front of house operations.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Responsible for day to day operations; staffing, inventory control, managing work flow, delegating tasks, and addressing customer concerns and issues as they arise.
- Track and analyze company data throughout the day. Sales, inventory, customer count, customer feedback, labor costs.
- Suggest and implement new strategies to better improve customer satisfaction and retention, quality of service and product.
- Prepare and record end of day reports by extracting data from our Point of Sales system and compiling and organizing data through excel spreadsheets and microsoft word.
Produce Clerk
Daiei
08.2005 - 07.2006
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Checked for outdated and overripe grocery items and removed from inventory.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Lot Technician
Schuman Carriage
07.2004 - 03.2005
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Moved cars around lot to increase space efficiency.
- Retrieved and parked incoming vehicle shipments.
- Transported vehicles from storage facility to sales lot.
- Performed Pre Driving Inspections
- Inspected vehicles for cleanliness, damage and compliance with company standards
- Received and stocked products, parts and supplies to support sales team.
- Inspected vehicles for cleanliness, damage and compliance with company standards.
Education
No Degree - Nursing
Kapi'olani Community College
Honolulu, HawaiiHigh School Diploma -
Southern High School
Santa Rita, Guam05.2004
Skills
- Restaurant Operations
- Front of House Management
- Transactions and Cash Handling
- Billing and Payment Processing
- Staffing and Sales Reporting
- Data Entry
- Information Management
- Microsoft Office (Excel, Word, Powerpoint)
- Knowledgeable in Point Of Sales systems
- Team Player
- Extensive Customer Service Background
Timeline
Customer Service Representative
Department Of Land Management
03.2022 - Current
Key Team Leader
Lone Star Steakhouse
06.2007 - Current
Produce Clerk
Daiei
08.2005 - 07.2006
Lot Technician
Schuman Carriage
07.2004 - 03.2005
No Degree - Nursing
Kapi'olani Community College
High School Diploma -
Southern High School
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