Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugenna Gonzales

Hagåtña

Summary

With strong problem-solving abilities, a willingness to learn, and effective communication skills, well-equipped to contribute to team success and achieve positive results. Ready to take on new challenges and drive organizational objectives forward with dedication and enthusiasm.

Overview

29
29
years of professional experience

Work History

Call Center Coordinator

Vevios
02.2022 - Current
  • Addressed escalated calls from customers professionally and efficiently with their subsequent complaints resolved effectively.
  • Facilitated communication Responded to inquiries by directing calls to appropriate personnel.
  • Handled customer service inquiries via telephone and through email.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Responded to inquiries by directing calls to appropriate personnel.

Patient Service Representative

Vevois, LLC.
01.2019 - 02.2022
  • Primary responsibilities include greeting and checking in patients for appointments, scheduling appointments, verifying insurance eligibility and collecting payments
  • Use electronic medical record system (eCW) to verify and update patient demographic information.
  • Obtain confidentiality of patient information while complying with HIPPA guidelines
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.

Central Service Technician

Guam SurgiCenter
10.2016 - 01.2019
  • Responsible for decontaminating, cleaning, assembling, packaging, sterilize medical equipment and instruments and prepare the supplies for use in procedures and surgeries.
  • Reduced the risk of infection in patients with thorough cleaning and inspection of medical equipment.
  • Participated in department projects aimed at streamlining processes and improving service quality, leading to increased efficiency within central service operations.

Receptionist

Kanishiro Orthodontics
03.2013 - 10.2016
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Hospital Manager/Veterinary Assistant

Harper Veterinary Hospital
01.1996 - 02.2013
  • Supported veterinarian diagnoses through skilled collection of laboratory samples such as blood draws, urine analysis, and cytology evaluations.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Boosted staff competency by mentoring new hires on best practices regarding animal care procedures and administrative tasks.

Education

Some College (No Degree) - Nursing

University of Guam
Mangilao, Guam

High School Diploma -

Guam Community College
Mangilao, Guam
06.1991

Skills

  • Adaptability and flexibility
  • Strong work ethic
  • Empathy and patience
  • Teamwork and collaboration

Timeline

Call Center Coordinator

Vevios
02.2022 - Current

Patient Service Representative

Vevois, LLC.
01.2019 - 02.2022

Central Service Technician

Guam SurgiCenter
10.2016 - 01.2019

Receptionist

Kanishiro Orthodontics
03.2013 - 10.2016

Hospital Manager/Veterinary Assistant

Harper Veterinary Hospital
01.1996 - 02.2013

Some College (No Degree) - Nursing

University of Guam

High School Diploma -

Guam Community College

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Eugenna Gonzales