Eunice Mendiola
Piti
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Collection Agent
Guam Memorial Hospital Authority
2007.04 - Current
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Documented customer payment interactions and account statuses for future reference.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Data Control Clerk
Guam Memorial Hospital Authority
2006.08 - 2007.04
- Responsible for entering patient charges for all wards in the hospital
- Assisted with the training of new employees to the department
- Assisted others as instructed
Ward Clerk
Guam Memorial Hospital Authority
2006.07 - 2006.08
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Supported office staff and operational requirements with administrative tasks.
- Managed incoming calls and directed to appropriate department.
- Processed lab paperwork and requests according to physicians' orders.
- Monitored inventory levels and advised management of need for replenishment.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Business Office Coordinator
Carlsmith Ball, LLP
2004.11 - 2006.06
- Developed correspondence letters, memos, and emails.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Provided administrative support such as maintaining calendars, booking travel arrangements when necessary.
- Maintained a clean, organized workspace to foster productivity among team members.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Receptionist
Carlsmith Ball, LLP
2001.01 - 2004.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Customer Service Representative
GMHP Health Ins., Ltd.
1994.07 - 2001.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with inquiries regarding various insurance plans offered by the company.
- Responsible for receiving, reviewing and forwarding coverage applications.
Education
High School Diploma -
Oceanview High School
Agat, Guam 06.1988
Skills
- Goal-Oriented
- Assertiveness
- Teamwork and Collaboration
- Reliability
- Microsoft Office
- Pleasant Telephone Demeanor
- Professionalism
- Credit and collections
Timeline
Collection Agent
Guam Memorial Hospital Authority
2007.04 - Current
Data Control Clerk
Guam Memorial Hospital Authority
2006.08 - 2007.04
Ward Clerk
Guam Memorial Hospital Authority
2006.07 - 2006.08
Business Office Coordinator
Carlsmith Ball, LLP
2004.11 - 2006.06
Receptionist
Carlsmith Ball, LLP
2001.01 - 2004.11
Customer Service Representative
GMHP Health Ins., Ltd.
1994.07 - 2001.01
High School Diploma -
Oceanview High School
Similar Profiles
Mariana LomekaMariana Lomeka
Buyer I at Guam Memorial Hospital AuthorityBuyer I at Guam Memorial Hospital Authority
Melanie S. SargaMelanie S. Sarga
Emergency Room Technician at Guam Memorial Hospital AuthorityEmergency Room Technician at Guam Memorial Hospital Authority
Nickle June GolezNickle June Golez
Registered Nurse at Guam Memorial Hospital AuthorityRegistered Nurse at Guam Memorial Hospital Authority