Eunice Mendiola
Piti
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Collection Agent
Guam Memorial Hospital Authority
04.2007 - Current
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Documented customer payment interactions and account statuses for future reference.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Data Control Clerk
Guam Memorial Hospital Authority
08.2006 - 04.2007
- Responsible for entering patient charges for all wards in the hospital
- Assisted with the training of new employees to the department
- Assisted others as instructed
Ward Clerk
Guam Memorial Hospital Authority
07.2006 - 08.2006
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Supported office staff and operational requirements with administrative tasks.
- Managed incoming calls and directed to appropriate department.
- Processed lab paperwork and requests according to physicians' orders.
- Monitored inventory levels and advised management of need for replenishment.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Business Office Coordinator
Carlsmith Ball, LLP
11.2004 - 06.2006
- Developed correspondence letters, memos, and emails.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Provided administrative support such as maintaining calendars, booking travel arrangements when necessary.
- Maintained a clean, organized workspace to foster productivity among team members.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Receptionist
Carlsmith Ball, LLP
01.2001 - 11.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Customer Service Representative
GMHP Health Ins., Ltd.
07.1994 - 01.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with inquiries regarding various insurance plans offered by the company.
- Responsible for receiving, reviewing and forwarding coverage applications.
Education
High School Diploma -
Oceanview High School
Agat, Guam 06.1988
Skills
- Goal-Oriented
- Assertiveness
- Teamwork and Collaboration
- Reliability
- Microsoft Office
- Pleasant Telephone Demeanor
- Professionalism
- Credit and collections
Timeline
Collection Agent
Guam Memorial Hospital Authority
04.2007 - Current
Data Control Clerk
Guam Memorial Hospital Authority
08.2006 - 04.2007
Ward Clerk
Guam Memorial Hospital Authority
07.2006 - 08.2006
Business Office Coordinator
Carlsmith Ball, LLP
11.2004 - 06.2006
Receptionist
Carlsmith Ball, LLP
01.2001 - 11.2004
Customer Service Representative
GMHP Health Ins., Ltd.
07.1994 - 01.2001
High School Diploma -
Oceanview High School
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