Opera System
Eunice Rodas
Hospitality Industry
Guatemala City
Summary
Diligent professional with solid background in managing reservation systems and ensuring customer satisfaction. Successfully supervised team to optimize booking processes and resolve customer issues efficiently. Demonstrated excellent communication and problem-solving skills to enhance team performance and guest experiences.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Reservations Supervisor
HILTON GUATEMALA CITY
Guatemala City, Guatemala
09.2023 - 04.2025
- Analyzed reservation trends and provided recommendations for strategic planning purposes.
- Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
- Contributed to cross-departmental projects aimed at improving overall hotel operations or enhancing guest satisfaction levels.
- Developed training materials to help new hires quickly become proficient in company policies and procedures.
- Enhanced communication between reservations team members by implementing regular meetings and updates.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Handled reservations and answered questions from interested patrons for busy 130-room hotel.
Front Desk Supervisor
HOTEL BILTMORE CORPORACION CAMINO REAL
Guatemala City, Guatemala
10.2022 - 09.2023
- Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
General Manager's Assistant
CONSTRUCTORA ASYRA
12.2020 - 09.2022
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated schedules, meetings, and travel arrangements for the General Manager to optimize time management.
Credit and Collection Manager
HOTEL LAS AMÉRICAS
06.2018 - 09.2019
- Accessed credit records to evaluate customer credit histories.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Conducted thorough credit reviews to assess risk levels and make informed decisions on extending credit or initiating collections actions.
Front Desk Supervisor
HOTEL LAS AMÉRICAS
12.2016 - 06.2018
- Collaborated with management to develop strategies for improving overall guest experience and satisfaction ratings.
- Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
- Boosted team morale and productivity through effective communication, coaching, and performance feedback.
- Assisted in training new employees on company policies, procedures, software systems, and customer service standards.
- Coordinated with housekeeping staff to ensure timely room availability, contributing to seamless guest transitions between stays.
Front Desk Agent
HOTEL LAS AMÉRICAS
12.2015 - 04.2016
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Busines Administration - Business Administration
Universidad Galileo
Guatemala City 05.2001 -
Skills
Staff training and development
Telephone reservations
Multitasking
Operations management
Excellent communication
Analytical thinking
Financial analysis
Software
Timeline
Reservations Supervisor
HILTON GUATEMALA CITY
09.2023 - 04.2025
Front Desk Supervisor
HOTEL BILTMORE CORPORACION CAMINO REAL
10.2022 - 09.2023
General Manager's Assistant
CONSTRUCTORA ASYRA
12.2020 - 09.2022
Credit and Collection Manager
HOTEL LAS AMÉRICAS
06.2018 - 09.2019
Front Desk Supervisor
HOTEL LAS AMÉRICAS
12.2016 - 06.2018
Front Desk Agent
HOTEL LAS AMÉRICAS
12.2015 - 04.2016
Busines Administration - Business Administration
Universidad Galileo
05.2001 -
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