Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Veras Balilo

BARRIGADA,Guam

Summary

Professional with strong background in hospitality management, prepared for this role. Demonstrates effective team collaboration, adapting seamlessly to changing needs. Skilled in staff supervision, quality control, and maintaining high standards. Valued for reliability, efficient problem-solving, and achieving results.

Overview

34
34
years of professional experience

Work History

Assistant Housekeeping Manager

Hyatt Regency Hotel
01.2016 - 08.2025
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
  • Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
  • Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
  • Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
  • Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
  • Implemented safety protocols to ensure a safe working environment for both staff and guests.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
  • Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
  • Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
  • Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
  • Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.

Purchasing Asst. Manager

Hyatt Regency Hotel
03.2016 - 07.2021
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.
  • Established and managed supplier and vendor relationships.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Manages all the aspects of purchasing , storage and order / Inventory control . Responsible for the issuing and distribution of inventory of the items within the hotel , and for the accurate and timely allocation of costs to user department .

Account Executive - Payables and Receivables

Hyatt Regency Hotel
11.2010 - 02.2015
  • Invoice Processing : Verify , proccess and record invoices to ensure they match purchase order and receipts , avoiding duplicate or aunthorized payments.
  • Schedule and Execute Payments through checks, ACH or wire transfer to uphold financial commitments and maintain vendor relationships.
  • Maintain accurate records of all financial transactions , including invoices,, payments and vendor communications to ensure compliance with internal policies and external regulations.
  • Reconcile accouns payable reports monthly to ensure accuracy and resolve discrepancies
  • Communicate with vendors regarding payment inquiries , discrepancies and account issues to foster strong relationships.
  • Generate accounts payable summaries and cash flow reports to assist management in budgeting and financial planning .

Inventory Control Supervisor /Purchasing Supervisor

Genghis Khan Furniture
04.2001 - 10.2010
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
  • Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
  • Optimized storage space utilization by reorganizing warehouse layout and product placement.
  • Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
  • Streamlined purchasing processes by implementing an efficient inventory management system.
  • Streamlined purchasing processes for increased efficiency and reduced procurement cycle times.
  • Provided personalized assistance to customers, guiding them in making informed purchasing decisions.
  • Reduced operational costs with effective inventory management and streamlined purchasing processes.

Account Sales Executive

Guam Marianas Trading
05.2000 - 03.2001
  • Developed and implemented sales strategies to increase revenue.
  • Implemented strategic pricing models, optimizing profit margins while remaining competitive in the market.
  • Utilized CRM tools effectively to maintain accurate records of client interactions, appointments, and follow-ups – enhancing productivity levels across the board.
  • Collaborated with marketing team to develop targeted campaigns for better prospect engagement.

Tour Desk Agent

Pacific Micronesian Tour
11.1997 - 03.1999
  • Managed high-volume phone lines, promptly addressing inquiries and resolving issues to maintain excellent customer relations.
  • Increased repeat business through exceptional customer service and proactive follow-up on client inquiries.
  • Facilitated group reservations for special events or large parties, coordinating with vendors to secure optimal arrangements for clients'' needs.
  • Collaborated with colleagues to develop innovative marketing strategies that drove new business and boosted overall sales figures.

Front Desk Receptionist

Hotel Nikko Guam
11.1994 - 12.1997
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Cashier

Japan Food SuperMarket
03.1991 - 08.1994
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate Accounting & Bookkeeping -

Professional Career Development Home Online
Pennsylavia
02-1998

Skills

  • Maintenance coordination with Eng, Deptl
  • Supply ordering
  • Housekeeping procedures
  • Supplier relationship management
  • Inventory coordination
  • Contract negotiation
  • Cost reduction
  • Price negotiation
  • Operations management
  • Procurement expertise
  • Training and mentoring
  • Scheduling and planning
  • Quality improvements
  • Department coordination
  • Performance improvements
  • Supervisory skills
  • Supply inventory management
  • Employee evaluations
  • Work prioritization
  • Team building
  • Multitasking
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Decision-making
  • Problem resolution

Timeline

Purchasing Asst. Manager

Hyatt Regency Hotel
03.2016 - 07.2021

Assistant Housekeeping Manager

Hyatt Regency Hotel
01.2016 - 08.2025

Account Executive - Payables and Receivables

Hyatt Regency Hotel
11.2010 - 02.2015

Inventory Control Supervisor /Purchasing Supervisor

Genghis Khan Furniture
04.2001 - 10.2010

Account Sales Executive

Guam Marianas Trading
05.2000 - 03.2001

Tour Desk Agent

Pacific Micronesian Tour
11.1997 - 03.1999

Front Desk Receptionist

Hotel Nikko Guam
11.1994 - 12.1997

Cashier

Japan Food SuperMarket
03.1991 - 08.1994

Associate Accounting & Bookkeeping -

Professional Career Development Home Online

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Evelyn Veras Balilo