Fernando Rojas
Guatemala City
Summary
Im a life long Video Game player/lover. Owned multiple games consoles since the Atari 2600 days all the way up to Xbox Series X/ PS5 and a gaming PC. Games have been an integral part of my life since childhood. I love to play everyday and I love to help other people, having experience in multiple customer service positions. These along with some of my other skills would make me a valuable addition to your company and perfect for the position available.
Overview
17
17
years of professional experience
Work History
Owner
Tek Toyz
Guatemala City, Guatemala
01.2010 - Current
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Manager
Fashion Girl Guatemala
Guatemala City, Guatemala
12.2015 - 11.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
UPS
Guatemala City, Guatemala
02.2008 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Business Management - Business
Universidad Rafael Landivar
Guatemala City, GuatemalaHigh School Diploma -
English American School
Guatemala City, Guatemala10-1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Life Long Video Game player
- Skilled in Competitive Gaming
- Loves all things Video Games
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Manager
Fashion Girl Guatemala
12.2015 - 11.2024
Owner
Tek Toyz
01.2010 - Current
Customer Service Representative
UPS
02.2008 - 11.2009
Business Management - Business
Universidad Rafael Landivar
High School Diploma -
English American School
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