Fil Ivan Llarenas Pama
Dededo,GU
Summary
Forward-thinking professional offering more than 7 years of experience working in fast-paced technology environments. Excellent track record leading IT initiatives, teams and programs for different environments. Systems engineer handling multiple businesses, law firms, and institutions of education. Chief Technology Officer and Head technician of an established locally owned electronic repair and retail store, winning pikas best computer services 2017, 2019, and 2020. Skilled in continuous improvement, logistics, communications and network improvement.
Overview
19
19
years of professional experience
Work History
Systems Programmer
Department Of Administration
Tamuning , Guam
2021.08 - Current
- Developed a central database for Federal Programs to track applicant information.
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal users to optimize systems maintenance and resolve recurring issues.
- Created nightly jobs for database backups.
- Developed modification program to determine compatibility with various software.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Detailed upcoming software upgrades and system sprints to team members.
- Supported day-to-day operations, monitoring and resolving client/server issues.
- Oversaw IT activities to workstations for government users.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Mentored employees and offered constructive feedback for performance improvement.
- Performed software installations and upgrades to Windows operating systems.
- Attended meetings to deliver status reports to management.
- Provided front-end website development using WordPress, Canva and other editing software.
- Updated Department of Administration Homepage and Government Public Notices.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Designed website layouts, templates and unique branded looks.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects before rollout.
Chief Technology Officer
Mactech Group LLC
Tumon , GU
2018.02 - Current
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Improved network delivery performance and reliability.
- Maintained thorough understanding of all key and current technologies, platforms and trends.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Designed, implemented, configured and integrated customer networks.
- Maintained high-level knowledge of current and emerging technology development and applications.
- Manage computer technicians.
- Hired, trained, supervised, motivated and developed employees
- Responsible for daily and monthly administrative reports
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage
- Briefed executives on technology risks and suggested ways to alleviate concerns
System Engineer
Mactech Group LLC
Tumon , GU
2016.08 - Current
- Compiled, processed and analyzed test data and results to improve product quality.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 8 users.
- Provided preventative maintenance for servers, storage equipment and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided outstanding helpdesk service and support to customers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Completed on-site repairs and maintenance.
- Mapped out file server with specific user permissions.
- Promptly resolved client service issues and requests.
- Monitor security risks and complete updates to minimize or avoid threats.
- Applies advanced troubleshooting to system problems and perform incident management. Drives continuous improvement efforts to meet systems health goals.
- Evaluates vendor-supplied software packages and makes recommendations to team.
Landlord Liaison
Self-employeed
Dededo , GU
2016.08 - Current
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Maintained sufficient number of units market-ready at all times.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept meticulous records of all correspondence between management and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Distributed and followed up on tenant renewal notices.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Developed and executed plan to achieve and maintain 80% or better rate of occupancy
Lead Photographer and Logistical Support
Friends For Jermaine Alerta
Agana , GU
2018.03 - 2018.11
- Archived photographs on computers and servers.
- Provided photos and assisted in logistics at campaign evens and fundraisers
Photographer
One Punch Media
Agana , GU
2018.01 - 2018.07
- Planned and prepared for all on-location and studio shoots.
- Experimented with different lighting effects to deliver unique images utilized on websites, prints and promotional items.
- Tracked inventory of all photo lab products and equipment.
- Selected and set up appropriate props, backdrops and lighting.
- Archived photographs on computers and servers.
Programmer Intern
PLDT
Manila , Philippines
2012.06 - 2013.01
- Created patches and solutions to fix bugs in existing applications.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Kept software licenses current for all computers and mobile devices.
- Developed programs to integrate and update software products and improve system compatibility.
- Orchestrated integration and communication of software upgrades.
- Developed and deployed SSRS reports to report manager.
- Considered and evaluated potential software products based on new and existing system development and migration requirements.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Maintained existing applications and designed and delivered new applications.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Accurately read, understood, and carried out written instructions.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Resolved problems, improved operations and provided exceptional service.
- Handled 10 or more calls per day to address customer inquiries and concerns
Education
Certification - Cisco Certified Network Associate
Rivan School of Technology
Manila05.2015
Bachelor of Science - Electronics And Communications Engineering
University of Santo Tomas
Manila04.2013
Skills
- Switches and routers
- Firewalls, VPNs and security products
- Business Continuity
- Network infrastructure administration
- Hardware and software installation
- Technical Support
- IT Management
- System Engineering
- Knowledgeable about computer languages such as Java, sql, python, Fortran, CICS, Assemble
- Diligent
- Ability to communicate effectively
- Excellent problem solving, communication, listening and leadership skills are vital, as is the ability to work collaboratively with fellow employees
- TCP/IP protocol
- Conflict resolution
- Troubleshooting
- Performance Monitoring and Optimization
- Eagerness to Learn New Technologies
- Critical Thinking
References
Glynis Almonte R.N. , Executive Director of Guam Nurses Association, (671) 787-4148
Jermaine Alerta, Executive Director of Guam Developmental Disabilities Council, (671) 727-4500
Lawrence Alcairo, Grant Specialist at Guam State Clearinghouse, (671) 487- 5562
Timeline
Systems Programmer
Department Of Administration
2021.08 - Current
Lead Photographer and Logistical Support
Friends For Jermaine Alerta
2018.03 - 2018.11
Chief Technology Officer
Mactech Group LLC
2018.02 - Current
Photographer
One Punch Media
2018.01 - 2018.07
System Engineer
Mactech Group LLC
2016.08 - Current
Landlord Liaison
Self-employeed
2016.08 - Current
Programmer Intern
PLDT
2012.06 - 2013.01
Certification - Cisco Certified Network Associate
Rivan School of Technology
Bachelor of Science - Electronics And Communications Engineering
University of Santo Tomas
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