Summary
Overview
Work History
Education
Skills
References
Section name
Timeline
Generic
Francisco Javier Castillo Garoz

Francisco Javier Castillo Garoz

Pre-Sales Specialist
Mixco

Summary

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Customer service associate Level 4 - Humana Insurance

Everise
01.2024 - 01.2025

Customer service associate level I – CCS Healthcare

Conduent
01.2022 - 01.2024

Prometric - Business Process Outsourcing BPO Representative II, Team Lead - Uber Eats/Rides

Telus International
01.2020 - 01.2022

Critical Response Line Representative, Customer Service Representative Level 2 (CSR2), Supervisor for Driver support and Care Dept., Temp Trainer

24-7 Intouch
01.2018 - 01.2020

Retention Specialist

Alorica
01.2018 - 01.2018

Customer Service Representative

[24]7.ai
01.2016 - 01.2018

Education

Preschool -

Colegio Bilingüe Indoamericano
01.2002

High School - undefined

Colegio Mixto Belén
01.2013

Middle School - undefined

Colegio Mixto Belén
01.2011

Elementary School - undefined

Colegio Mixto Belén
01.2008

Skills

Computing Skills

Customer service expertise

Service excellence

Cross-functional collaboration

Solution development

References

Lucrecia, Alvarez Rank, Tenure Trainer 24-7 Intouch, 53922222, 24-7 Intouch

Section name

  • República de Guatemala, C.A.
  • El Ministerio de Educación
  • Por cuanto:
  • EL COLEGIO PRIVADO MIXTO “BELEN”, JORNADA MATUTINA, CIUDAD DE GUATEMALA
  • Ha informado que
  • FRANCISCO JAVIER CASTILLO GAROZ
  • Hizo los estudios y sustentó las evaluaciones de ley para optar al diploma
  • BACHILLER EN CIENCIAS Y LETRAS CON ORIENTACIÓN EN MECÁNICA AUTOMOTRIZ
  • Habiendo obtenido en ellas la aprobación correspondiente el 14 de febrero de 2014
  • POR TANTO:
  • Le otorga el presente diploma
  • Dado en la República de Guatemala, 18 de Marzo de 2014

Timeline

Customer service associate Level 4 - Humana Insurance

Everise
01.2024 - 01.2025

Customer service associate level I – CCS Healthcare

Conduent
01.2022 - 01.2024

Prometric - Business Process Outsourcing BPO Representative II, Team Lead - Uber Eats/Rides

Telus International
01.2020 - 01.2022

Critical Response Line Representative, Customer Service Representative Level 2 (CSR2), Supervisor for Driver support and Care Dept., Temp Trainer

24-7 Intouch
01.2018 - 01.2020

Retention Specialist

Alorica
01.2018 - 01.2018

Customer Service Representative

[24]7.ai
01.2016 - 01.2018

High School - undefined

Colegio Mixto Belén

Middle School - undefined

Colegio Mixto Belén

Elementary School - undefined

Colegio Mixto Belén

Preschool -

Colegio Bilingüe Indoamericano
Francisco Javier Castillo GarozPre-Sales Specialist