Franklin Amoren
Dededo
Summary
Seeking a position where my extensive experience will be further developed and utilized.
Overview
25
25
years of professional experience
Work History
Retail Manager
Hard Rock Café
Tumon, GU
04.2019 - 11.2024
- Created weekly schedule for employees
- Daily/Weekly reports
- Merchandising of products by company standards
- Assisted customers with their product needs
- Monthly Inventory
- Cash Balancing and reconciliation
Restaurant Operations Manager
Hard Rock Café
Tumon, GU
04.2019 - 11.2024
- People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to help achieve targets, coordinating staff scheduling
- Working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations
- Ensuring high standards of customer service are observed at all times
- Handling customer complaints and queries
- Reporting to and attending regular meetings with the owner
- Inventory control
- Employee training and motivation, adherence to and enforcement of company standards and policies, customer relations, expense and invisible waste control
Supervisor
JP Superstore
Tumon, GU
02.2011 - 10.2018
- Cash balancing and reconciliation
- Assist in the training of new sales associates
- Assisted customers with their product needs
- Merchandising of products by company standards
- Inventory
- Work schedule for employees
- Daily / Weekly reports
Assistant Manager
KB Toys
Dededo, GU
06.2004 - 02.2009
- Assisted in the training of new sales associates
- Cash balancing and reconciliation
- Assisted customers with their product needs
- Merchandising of products by company standards
Holiday Merchandising Team
Macy’s of Guam
Dededo, GU
10.2007 - 12.2007
- Merchandising of products by company standards
Customer Service representative
Marianas Cable Vision
Harmon, GU
05.2006 - 09.2007
- Worked with new customers in the development of new accounts
- Responsible for customer service in the cable TV division, duties included answering customer queries, problem solving and providing detailed information on products
- Provided support to the sales team, ensuring all sales and service objectives were met
- Assisted in the training of new customer service representatives
Restaurant Manager
Carl’s Jr.
Dededo, GU
12.1999 - 06.2005
- People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to help achieve targets, coordinating staff scheduling
- Working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations
- Ensuring high standards of customer service are observed at all times
- Handling customer complaints and queries
- Reporting to and attending regular meetings with the owner
- Inventory control
- Employee training and motivation, adherence to and enforcement of company standards and policies, customer relations, expense and invisible waste control
- Buying, merchandising, ordering, cash balance and reconciliation
- Created weekly schedule for employees
Education
B.S - Bachelor of science degree of Computer Science
University of Perpetual Help
Philippines01.1998
Skills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Outlook Express
- Microsoft Windows XP
- Microsoft Office XP Professional
- POS system
Hobbies and Interests
- Running
- Playing basketball
- Reading
- Writing
- Computers
Additional Information
Attended Management Training at Hard Rock Cafe Bangkok in Bangkok, Thailand from October 21, 2019 to December 1, 2019.
Timeline
Retail Manager
Hard Rock Café
04.2019 - 11.2024
Restaurant Operations Manager
Hard Rock Café
04.2019 - 11.2024
Supervisor
JP Superstore
02.2011 - 10.2018
Holiday Merchandising Team
Macy’s of Guam
10.2007 - 12.2007
Customer Service representative
Marianas Cable Vision
05.2006 - 09.2007
Assistant Manager
KB Toys
06.2004 - 02.2009
Restaurant Manager
Carl’s Jr.
12.1999 - 06.2005
B.S - Bachelor of science degree of Computer Science
University of Perpetual Help