Franklin Amoren
Dededo
Summary
Seeking a position where my extensive experience will be further developed and utilized.
Overview
25
25
years of professional experience
Work History
Retail Manager
Hard Rock Café
04.2019 - 11.2024
- Created weekly schedule for employees
- Daily/Weekly reports
- Merchandising of products by company standards
- Assisted customers with their product needs
- Monthly Inventory
- Cash Balancing and reconciliation
Restaurant Operations Manager
Hard Rock Café
04.2019 - 11.2024
- People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to help achieve targets, coordinating staff scheduling
- Working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations
- Ensuring high standards of customer service are observed at all times
- Handling customer complaints and queries
- Reporting to and attending regular meetings with the owner
- Inventory control
- Employee training and motivation, adherence to and enforcement of company standards and policies, customer relations, expense and invisible waste control
Supervisor
JP Superstore
02.2011 - 10.2018
- Cash balancing and reconciliation
- Assist in the training of new sales associates
- Assisted customers with their product needs
- Merchandising of products by company standards
- Inventory
- Work schedule for employees
- Daily / Weekly reports
Assistant Manager
KB Toys
06.2004 - 02.2009
- Assisted in the training of new sales associates
- Cash balancing and reconciliation
- Assisted customers with their product needs
- Merchandising of products by company standards
Holiday Merchandising Team
Macy’s of Guam
10.2007 - 12.2007
- Merchandising of products by company standards
Customer Service representative
Marianas Cable Vision
05.2006 - 09.2007
- Worked with new customers in the development of new accounts
- Responsible for customer service in the cable TV division, duties included answering customer queries, problem solving and providing detailed information on products
- Provided support to the sales team, ensuring all sales and service objectives were met
- Assisted in the training of new customer service representatives
Restaurant Manager
Carl’s Jr.
12.1999 - 06.2005
- People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to help achieve targets, coordinating staff scheduling
- Working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations
- Ensuring high standards of customer service are observed at all times
- Handling customer complaints and queries
- Reporting to and attending regular meetings with the owner
- Inventory control
- Employee training and motivation, adherence to and enforcement of company standards and policies, customer relations, expense and invisible waste control
- Buying, merchandising, ordering, cash balance and reconciliation
- Created weekly schedule for employees
Education
B.S - Bachelor of science degree of Computer Science
University of Perpetual Help
Philippines01.1998
Skills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Outlook Express
- Microsoft Windows XP
- Microsoft Office XP Professional
- POS system
Hobbies and Interests
- Running
- Playing basketball
- Reading
- Writing
- Computers
References
Available upon request
Additional Information
Attended Management Training at Hard Rock Cafe Bangkok in Bangkok, Thailand from October 21, 2019 to December 1, 2019.
Timeline
Retail Manager
Hard Rock Café
04.2019 - 11.2024
Restaurant Operations Manager
Hard Rock Café
04.2019 - 11.2024
Supervisor
JP Superstore
02.2011 - 10.2018
Holiday Merchandising Team
Macy’s of Guam
10.2007 - 12.2007
Customer Service representative
Marianas Cable Vision
05.2006 - 09.2007
Assistant Manager
KB Toys
06.2004 - 02.2009
Restaurant Manager
Carl’s Jr.
12.1999 - 06.2005
B.S - Bachelor of science degree of Computer Science
University of Perpetual Help
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