Frederico Manglona
Tamuning,Guam
Summary
Highly motivated and goal oriented individual with extensive customer service and sales experience.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Ruby Tuesday
05.2017 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Sea Grill Restaurant
01.2016 - 04.2018
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Assistant Store Manager
GameStop
07.2011 - 01.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
George Washington High School
Mangilao Guam05.2011
Skills
- Customer Relations
- Sales Techniques
- Sales Growth
- Customer Service and Engagement
- Effective Communication
- Multitasking Abilities
- Strong Work Ethic
- Team Player
Timeline
Server/Bartender
Ruby Tuesday
05.2017 - Current
Server/Bartender
Sea Grill Restaurant
01.2016 - 04.2018
Assistant Store Manager
GameStop
07.2011 - 01.2016
High School Diploma -
George Washington High School
Similar Profiles
Jioni BakerJioni Baker
Server at Ruby Tuesday RestaurantServer at Ruby Tuesday Restaurant
Michael HoltMichael Holt
Cook at Ruby TuesdayCook at Ruby Tuesday
Rieley HaresignRieley Haresign
Host at Ruby TuesdayHost at Ruby Tuesday
Caylee BaggettCaylee Baggett
Assistant General Manager at Ruby TuesdayAssistant General Manager at Ruby Tuesday
NEIL T. GALLONEIL T. GALLO
Mechanical Superintendent at Black Construction CorpMechanical Superintendent at Black Construction Corp