Frederico Manglona
Tamuning,Guam
Summary
Highly motivated and goal oriented individual with extensive customer service and sales experience.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Ruby Tuesday
Tamuning
05.2017 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Sea Grill Restaurant
Tumon
01.2016 - 04.2018
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Assistant Store Manager
GameStop
Agana
07.2011 - 01.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
George Washington High School
Mangilao Guam05.2011
Skills
- Customer Relations
- Sales Techniques
- Sales Growth
- Customer Service and Engagement
- Effective Communication
- Multitasking Abilities
- Strong Work Ethic
- Team Player
Timeline
Server/Bartender
Ruby Tuesday
05.2017 - Current
Server/Bartender
Sea Grill Restaurant
01.2016 - 04.2018
Assistant Store Manager
GameStop
07.2011 - 01.2016
High School Diploma -
George Washington High School