Summary
Overview
Work History
Education
Skills
Timeline
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Frederico Manglona

Tamuning,Guam

Summary

Highly motivated and goal oriented individual with extensive customer service and sales experience.

Overview

13
13
years of professional experience

Work History

Server/Bartender

Ruby Tuesday
05.2017 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Bartender

Sea Grill Restaurant
01.2016 - 04.2018
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Assistant Store Manager

GameStop
07.2011 - 01.2016
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

George Washington High School
Mangilao Guam
05.2011

Skills

  • Customer Relations
  • Sales Techniques
  • Sales Growth
  • Customer Service and Engagement
  • Effective Communication
  • Multitasking Abilities
  • Strong Work Ethic
  • Team Player

Timeline

Server/Bartender

Ruby Tuesday
05.2017 - Current

Server/Bartender

Sea Grill Restaurant
01.2016 - 04.2018

Assistant Store Manager

GameStop
07.2011 - 01.2016

High School Diploma -

George Washington High School

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Frederico Manglona