Summary

Overview

Work History

Education

Skills

Coaching

Timeline

GENESIS ELENA LOPEZ LOPEZ

Perito Contador Con Orientacion En Computacion

Guatemala

Summary

Dedicated customer service representative with a focus on providing top-notch care to ensure maximum customer satisfaction. Skilled in establishing and maintaining strong communication and relationships with clients, along with expertise in general accounting and finance transactions. Proactive in identifying customer needs and delivering effective solutions. Exceptional time management abilities and extensive knowledge of the customer service industry. Analytical English Coach with outstanding analysis, critical thinking, and writing skills. Friendly and personable with strong organizational skills and ability to meet deadlines. Possesses a strong philosophy of classical teaching and knowledge of various methods to engage students in learning English.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

English Coach

E4CC

02.2024 - 05.2025

Enhanced classroom productivity by implementing time management strategies and efficient organizational practices.
Improved student comprehension by utilizing diverse teaching methods and engaging lesson plans.
Introduced interactive activities to encourage group participation, enhancing each student''s ability to communicate effectively in English.

Customer Service Representative/Retention Customer Service Representative

Nearsol

04.2015 - 11.2016

Customer Service
Collections
Sales

Customer Service Representative/Sales Agent

Alorica

03.2014 - 11.2014

Customer Service
Basic Tech Support
Sales

Customer Service Representative

Allied Global

01.2012 - 11.2012

Customer Service.