Genevie Galvez
Mongmong-Toto-Maite
Summary
Dynamic Shift Leader with a proven track record at Nakicos Corporation, excelling in team leadership and customer service. Skilled in cash handling and process improvements, I enhanced operational efficiency and fostered positive customer relationships, driving satisfaction and team performance. Committed to maintaining high standards in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Shift Leader
Nakicos Corporation
Autoport Nex
02.2018 - Current
- Supervised team operations, ensuring adherence to safety protocols and quality standards.
- Trained new staff on operational procedures, enhancing team performance and productivity.
- Resolved customer inquiries promptly, fostering positive relationships and satisfaction.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Implemented process improvements that streamlined workflows and increased overall efficiency.
- Led team meetings to communicate goals, share updates, and encourage collaboration among staff.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Assistant Manager
Wendy’s Guam
Guam
06.2015 - 06.2015
- Supports the General Manger in overseeing daily operations, including food quality, speed of service, and food Safety
- Delegated, trained And mentored team members on all workstations on shifts to work together to implement a swift and smooth restaurant production while providing positive feedback and encouragement.
- Worked with team members to ensure in providing excellent customer satisfaction at all time in a friendly and professional manner.
- Monitored inventory levels and coordinated restocking processes to maintain supply efficiency.
- Resolved customer inquiries and complaints, improving overall guest satisfaction ratings.
- Analyzed sales data to identify trends and support strategic decision-making initiatives.
- Collaborated with management to develop promotional strategies that drove customer engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
George Washington High School
Mangiloa 06.2006
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
- POS system operation
- Inventory counts
- Sales and upselling
- Sales expertise
Accomplishments
- Wendy’s Management Institute Certification
- Serve-Safe Certified
Timeline
Shift Leader
Nakicos Corporation
02.2018 - Current
Assistant Manager
Wendy’s Guam
06.2015 - 06.2015
High School Diploma -
George Washington High School