George Lanfor
Sales
Guatemala City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Performance Coach/Supervisor/IT Analyst
Allied Global BPO
Guatemala City, Departamento de Guatemala
01.2023 - 06.2025
- Developed tailored coaching programs to enhance employee performance and productivity.
- Analyzed performance data to identify areas for improvement and implemented corrective measures.
- Facilitated training sessions to equip team members with essential skills and knowledge.
- Collaborated with management to align coaching strategies with organizational goals.
- Utilized feedback mechanisms to assess coaching effectiveness and adjust techniques accordingly.
- Applied training techniques to improve performance both in competitive play.
- Managed IT support tickets, diagnosing and resolving technical issues promptly to minimize downtime for end users.
- Recognized for outstanding performance in Sales
Customer Service Representative/Sales Agent
Alorica
Guatemala City, Departamento de Guatemala
09.2019 - 02.2021
- Responded to customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Resolved customer complaints by identifying issues and providing effective solutions, enhancing overall satisfaction.
- Utilized CRM software to track customer interactions, maintaining detailed records for follow-up and quality assurance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Recognized for outstanding performance in Sales
Supervisor/Driver
Intex Solutions Inc
Montebello
04.2016 - 07.2019
- Oversaw daily operations, ensuring adherence to safety protocols and efficient workflow in a fast-paced environment.
- Trained new staff on operational procedures, promoting best practices to enhance team performance and service quality.
- Implemented process improvements that reduced downtime, leading to an increase in overall productivity within the team.
- Conducted regular inspections of equipment and workspaces to ensure compliance with health and safety regulations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
High School Diploma -
Garfield High Scool
Los Angeles, Ca 05.2001 -
Skills
Client relationship
Data evaluation
Coaching techniques
Ethics and integrity
Certified personal trainer
Self-awareness
Design thinking
Accomplishments
- Supervised team of 26 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
Certification
Trainer
Timeline
Trainer
03-2025
Performance Coach/Supervisor/IT Analyst
Allied Global BPO
01.2023 - 06.2025
Customer Service Representative/Sales Agent
Alorica
09.2019 - 02.2021
Supervisor/Driver
Intex Solutions Inc
04.2016 - 07.2019
High School Diploma -
Garfield High Scool
05.2001 -
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