Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerson Aguirre

Customer Service Representative
Guatemala City

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Telus International
05.2023 - Current
  • Provided technical support to customers experiencing issues with devices and mobile applications.
  • Assisted users with subscription setup, troubleshooting, and account-related inquiries.
  • Delivered step-by-step guidance and efficient solutions to enhance user experience.
  • Supported customers via phone and email, ensuring high satisfaction and professionalism.

Customer Service Representative

Capgemini
08.2022 - 03.2023
  • Delivered technical assistance for residential and commercial alarm systems.
  • Scheduled on-site technician visits and followed up on service requests.
  • Troubleshot alarm malfunctions, configuration issues, and signal errors.
  • Maintained calm and effective communication during high-pressure situations.

Education

Degree in Telecommunications And Administration

Universidad Galileo
Guatemala City, Guatemala
12-2027

High School Diploma -

Fundacion Kinal
Guatemala City, Guatemala
11-2019

Skills

    Customer service

    Problem-solving

    Active listening

    Product knowledge

    Decision-making

    Computer proficiency

    Customer education

Timeline

Customer Service Representative

Telus International
05.2023 - Current

Customer Service Representative

Capgemini
08.2022 - 03.2023

Degree in Telecommunications And Administration

Universidad Galileo

High School Diploma -

Fundacion Kinal

Similar Profiles

CREATE PROFILE
Gerson AguirreCustomer Service Representative