Gianni Rae Saralu
Yigo,GU
Summary
Highly organized and motivated individual with years of experience in Healthcare, with a strong desire to take on new challenges. Seeking and securing a career opportunity in the Criminal Justice Field or related fields, to fully utilize my education and skills to grow with in an agency.
Overview
8
8
years of professional experience
Work History
Executive Surgical Coordinator
Guam Radiology Consultants
Tamuning , Guam
06.2022 - Current
- Schedules, coordinates and reschedules patient appointment as needed. Schedules the required exams and consultations in accordance with FDA (Food & Drug Administration)/ ACR (American College of Radiology) recommendations, insurance guidelines and requests of the surgeon/radiologist.
- Answers telephone calls and responds to emails as well as common questions about surgical procedures, times, appointments, and instructions.
- Enters demographics, billing, insurance/self pay information into software database and forwards information to internal departments for further processing.
- Prepares and manages surgical documents, gathering and inputting patients' information, and entering post-surgery data into patients' records.
- Reviews patients' administrative information for accuracy and completeness; Provides necessary follow up to ensure patients' intake has been properly facilitated, which may require verification by contacting laboratories, insurance companies or referring Physicians.
- Ensures and coordinates all surgical cases are scheduled in a timely manner in accordance with the Physicians or Surgeons directives.
- Conducts community outreach efforts to inform prospective patients' of services and benefits of preventive screenings at Guam Radiology Consultants.
- Performs other duties as assigned.
Centralized Scheduling Supervisor
Guam Radiology Consultants
Tamuning , Guam
06.2021 - 06.2024
- Provided day-to-day supervision of department staff which includes assigning tasks, monitoring performances to ensure compliance with guidelines, polices, and procedures.
- Conducted regular audits of employee timesheets for accuracy.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed and maintained accurate schedules for staff, including vacation and sick days.
- Delegated work to staff, setting priorities and goals..
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
- Provided guidance to subordinates on scheduling matters as needed.
- Ensured that all shifts were adequately staffed according to operational requirements.
- Trained new employees on scheduling systems and processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Performed other duties assigned.
Centralized Medical Scheduler
Guam Radiology Consultants
Tamuning , Guam
05.2016 - 06.2021
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Confirmed and rescheduled patient appointment for all procedures. Coordinated exams with clinical staff when needed.
- Instructed patients regarding how to prepare for appointments.
- Verified insurance eligibility for each patient prior to their appointment date.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Updated patient information in databases and adhered to HIPPA guidelines/regulations.
- Responded promptly to emails from patients seeking information about their appointments or procedure preparations.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Updated physician schedules on a daily basis based on changes made by providers throughout the day.
- Performed all other duties assigned.
Juvenile/Family Division Intern
Office of The Attorney General of Guam
Tamuning , Guam
08.2018 - 12.2018
- Learned and acquired a better knowledge of the Juvenile Justice System and the Restorative Justice Program.
- Learned about agencies and organizations that serve youth in the child welfare and justice system.
- Experienced going out on the filed and serving Notice to Appear in Court documents.
- Spoke and meet with juveniles that qualified under the Restorative Justice Program.
- Engaged in a variety of outreach programs related to the Juvenile Justice System.
- Advocated and attended school functions that promoted
- Interpreted police reports to identify if there was a fact finding within the case to charge youths.
- Prepared and reviewed documents for court hearings.
- Attended and observed juvenile court cases that included juvenile delinquency, child support cases. child protective services (CPS), and person in need of supervision (PINS).
Education
Bachelor of Science - Criminal Justice With A Minor in Public Admin.
University of Guam
Mangilao12-2018
High School Diploma -
Notre Dame High School
Talofofo 05-2013
Accomplishments
I. President's List
- Spring 2018, Fall 2018
II. FEMA Certifications
- Introduction to Incident Command System (IS-00100.b)
- Introduction to the Command System for Law Enforcement (IS-00100.leb)
- National Incident Management System An Introduction (IS-00700.a)
- An Introduction to Exercise (IS-00120.c)
- Decision Making and Problem Solving (IS-00241.b)
References
References available upon request.
Timeline
Executive Surgical Coordinator
Guam Radiology Consultants
06.2022 - Current
Centralized Scheduling Supervisor
Guam Radiology Consultants
06.2021 - 06.2024
Juvenile/Family Division Intern
Office of The Attorney General of Guam
08.2018 - 12.2018
Centralized Medical Scheduler
Guam Radiology Consultants
05.2016 - 06.2021
Bachelor of Science - Criminal Justice With A Minor in Public Admin.
University of Guam
High School Diploma -
Notre Dame High School
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