GINA CANO
VIRGINIA BEACH,VIRGINIA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at CONN'S HOMEPLUS. Skilled in cash handling accuracy and customer service management, achieving significant improvements in transaction precision and client loyalty. Expertise in multitasking and prioritizing ensures operational excellence and safety in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Key Holder
CONN'S HOMEPLUS
12.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
SERVICE EXPERIENCE
NORDSTROM
01.2018 - 12.2023
- Enhanced customer satisfaction by addressing and resolving service-related inquiries promptly and effectively.
- Trained new Service Experience Specialists on company policies and procedures, sharing best practices to bolster the overall effectiveness of the team.
- Handled escalated customer complaints professionally and efficiently, defusing tense situations while working toward mutually agreeable resolutions.
- Conducted thorough assessments of customer needs, tailoring solutions to exceed their expectations.
Accounting Clerk / Head Cashier
ATKINS KROLL
01.1992 - 12.2017
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
Education
High School Diploma -
JFK HIGH SCHOOL
TAMUNING, GUAMSkills
Cash Handling
Customer Service
Cash Handling Accuracy
Store maintenance
Workplace Safety
Customer Service Management
Bank Deposits
Daily Reporting
Inventory Monitoring
Sales proficiency
Multitasking and Prioritizing
Timeline
Key Holder
CONN'S HOMEPLUS
12.2023 - Current
SERVICE EXPERIENCE
NORDSTROM
01.2018 - 12.2023
Accounting Clerk / Head Cashier
ATKINS KROLL
01.1992 - 12.2017
High School Diploma -
JFK HIGH SCHOOL
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