GLENDA ABASTA
Mangilao Village,Guam
Summary
Dynamic sales associate with extensive experience at Macy's Guam, excelling in point-of-sale operations and customer engagement. Proven ability to foster relationships, enhancing customer satisfaction and driving repeat business. Recognized for effective time management and strong interpersonal skills, consistently achieving sales goals while providing exceptional service.
Overview
12
12
years of professional experience
Work History
Sales Associate Commission- Jewelry Department
Macys Guam
05.2022 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Provided product knowledge in fashion and fine watches, confidently adjusting time, date and uncomplicated watch bands as per customer's request.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout
- Offered WORRY NO MORE or extended company warranty plans for their purchase protection with minimal fee. This WNM is offered to watches, golds, pearls, gemstones and most importantly diamonds.
- Careful handling high ticketed merchandise . Showed variety of styles one at a time, tested diamonds for customers satisfaction.
- Offered on-going promotions, educating customers for upcoming promotions giving them options to save more.
- Conducted regular fine jewelry inventory counts, identifying discrepancies and contributing to the investigation of overage or shortage cause and resolve at end of day.
- Trained new associates on store policies, procedures, and customer service best practices.
- Managed payments on store accounts and assisted to call customer service for allocation of jewelry promo payments.
- Prepared merchandise for sales floor by pricing or tagging and replenishment of sales floor and caselines accordingly.
- Answered customer questions about sizing, accessories, and merchandise care.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business by remembering their preferences for tailored recommendations on their next visit.
- Helped customers locate products and checked store system for merchandise at other sites for options of ordering online.
Sales Associate- RTW/PETITES/JUNIORS DEPT
Macys Guam
03.2019 - 05.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated established and potential clients on current promotional offerings and products as well as upcoming promotions to ensure repeat business
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient POS operations
- Emptied fitting rooms of apparels that have been tried on for the convenience of the next customer in line.
- Worked on go-backs during down times, organized display racks to maintain visual appeal and attract customers attention
- Encouraged customers to sign up for store account or rewards program for more discounts and earning rewards points.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Utilized POS function for SEARCH AND SEND for items not available in-store but available and will ship from Fulfillment office.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate Women's Shoes Dept._Commission
Macys Guam
05.2018 - 03.2019
- Engaged in friendly conversation and showed genuine hospitality with customers
- Helped customers locate products based on needs and sizes and offered options for products not available. Checked store system for merchandise at other sites if available from fulfillment.
- Measured customer's feet size for accuracy.
- Delivered high customer service satisfaction at the POS
- Encouraged customers to sign up for store credit or rewards program to earn points and save more.
- Organized merchandise tables accordingly to maintain clean, visually appealing showroom.
- Trained new associates on product knowledge and customer engagement techniques to improve team performance.
- Built relationships with customers to encourage repeat business.
Sales Associate- RTW Department
Macys Guam
10.2016 - 05.2018
- Enhanced customer service experience by actively engaging with customers and addressing inquiries promptly with a genuine hospitality
- Assisted customers in locating merchandise of their interest offered suggestion for a matching pair to upsell.
- Encouraged customer to sign up for store account or rewards program for more savings and earning points.
- Kept fitting room recovered for the convenience of customers in line
- Kept wrapstand clear of merchandise to maximize associate work efficiency and promote smooth customer engagement
- Provided excellent POS services
- Did go-backs on downtime and organized display racks and tables for visual appeal.
RALPH LAUREN SPECIALIST-RTW Department
Macys Guam
08.2014 - 10.2016
- Enhanced customer satisfaction with in-depth RL product knowledge
- Partnered with local brand manager and store department leader for proper merchandize handling, and display to uphold visual merchandising strategy to attract customers.
- Conducted in-store product training to colleagues for basic product information. Had colleagues tried on apparels for first hand experience in comfort of a high end brand to help drive business to customers.
- Provided customers feedback about RL to the brand manager for style suggestions
- Educated customers on promotions to enhance sales
- Coordinated efficient restocking of sales floor and accurate signage
- Performed all duties and responsibilities of a sales associate on top of the duties and responsibilities of RL Specialist.
Sales Associate-Petites Dept
Macys Guam
10.2013 - 08.2014
- Provided warm welcome and genuine hospitality to customers
- Assisted customers to whatever brought them in to the store.
- Processed POS transactions efficiently including but not limited to account payments.
- Encouraged customers to sign up for store credit or rewards program for more savings and to earn points.
- Educated customers for current store promotions and informed them of the upcoming promotions for repeat business
- Filtered the sales floor and organized racks and display table for optimal visual appeal.
- Cleared fitting rooms for the next customer in line,
- Celebrate with the customers for finding great deals in the store
- Trained new associates on store policies and best practices for customer engagement.
Education
High School Diploma -
La Union National High School
San Fernando La Union PhilippinesBachelor of Science - Engineering
Saint Louis College
San Fernando, La Union Philippines03-1991
Skills
- Point of sale systems operation
- Strong ability to manage multiple tasks
- Customer-focused
- Strong interpersonal skills
- Retail store operations
- Effective time management
- Effective communication skills
Timeline
Sales Associate Commission- Jewelry Department
Macys Guam
05.2022 - Current
Sales Associate- RTW/PETITES/JUNIORS DEPT
Macys Guam
03.2019 - 05.2022
Sales Associate Women's Shoes Dept._Commission
Macys Guam
05.2018 - 03.2019
Sales Associate- RTW Department
Macys Guam
10.2016 - 05.2018
RALPH LAUREN SPECIALIST-RTW Department
Macys Guam
08.2014 - 10.2016
Sales Associate-Petites Dept
Macys Guam
10.2013 - 08.2014
High School Diploma -
La Union National High School
Bachelor of Science - Engineering
Saint Louis College