Grace Pangelinan
Mangilao Village
Summary
Adept at enhancing operational efficiency and customer satisfaction, I spearheaded account management improvements at Town's Diner, boosting client retention through exceptional service. My expertise in vendor contract management and fostering team development, alongside a knack for meticulous attention and multitasking, has consistently driven profitability and streamlined processes across roles.
Overview
5
5
years of professional experience
Work History
Business Accounts Manager
Town's Diner
01.2022 - 08.2024
- Streamlined account management processes for improved efficiency and accuracy.
- Implemented strategies to identify potential risks, ensuring timely mitigation of financial losses.
- Increased customer satisfaction by promptly addressing and resolving account-related issues.
- Managed a diverse portfolio of accounts, effectively balancing priorities to meet deadlines consistently.
- Maintained detailed records of client interactions, facilitating accurate forecasting and reporting.
- Enhanced client retention rates by delivering exceptional customer service and support.
Closing Shift Manager
Town's Diner
05.2019 - 08.2024
- Supported company initiatives through consistent implementation of new policies or promotions during the closing shift when required.
- Enhanced communication between management and staff through regular meetings focused on updates, concerns, and feedback from closing shifts.
- Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
- Ensured safety compliance by conducting regular audits of store equipment, facilities, and staff practices during closing shifts.
- Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
- Maintained cleanliness standards throughout the restaurant by delegating tasks effectively among team members during the closing shift.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
General Manager & Procurement Specialist
7-10 Convenience Store and Laundromat
06.2020 - 05.2024
- Fostered a culture of accountability for improved team cohesion and morale.
- Analyzed competitive landscape for informed decision-making in product sourcing.
- Reviewed financial reports to identify trends for strategic adjustments.
- Developed and implemented strategies to increase sales and profitability.
Barista Manager
Chills - Town's Diner
05.2019 - 03.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored customer feedback to improve barista performance and customer service.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Associate of Arts - Liberal Arts
National College of Micronesia
Pohnpei-FSM12-2023
High School Diploma -
Pohnpei Seventh Day Adventist High School
Pohnpei - FSM 06-2020
Skills
- Meticulous Attention
- Effective Multitasking
- Sales process
- Proficient in Prioritizing Tasks
- Service Excellence
- Cleanliness and organization
- Staff training and development
- POS System Management
- Cash Deposit Management
- Vendor contract management
- Resource Coordination
Fishing
- Adequate Lady Angler
- Skilled at locating schools of Mahi Mahi, Yellowfin Tuna, and Skipjack Tuna
Languages
Pohnpeian
Native language
English
Proficient
C2
Timeline
Business Accounts Manager
Town's Diner
01.2022 - 08.2024
General Manager & Procurement Specialist
7-10 Convenience Store and Laundromat
06.2020 - 05.2024
Closing Shift Manager
Town's Diner
05.2019 - 08.2024
Barista Manager
Chills - Town's Diner
05.2019 - 03.2024
Associate of Arts - Liberal Arts
National College of Micronesia
High School Diploma -
Pohnpei Seventh Day Adventist High School
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