Great Orichiro Aritos
Dededo,Guam
Summary
Results-driven Project Coordinator with a strong history at Faichuuk Development Authority, recognized for enhancing consumer relations and fostering effective communication. Successfully led numerous project deliveries, improving team collaboration and operational efficiency. Proven ability to address complex customer inquiries, resulting in a notable increase in customer satisfaction. Demonstrates expertise in team leadership and meticulous administrative management, underscoring a commitment to operational excellence.
Overview
13
13
years of professional experience
Work History
Project Coordinator
Faichuuk Development Authority
Weno, Chuuk
09.2018 - 01.2025
- Allocated assignments effectively to manage several projects at once.
- Held discussions with project personnel to troubleshoot and fix challenges.
- Acted as central contact for reporting related tasks.
- Worked with departmental managers to create plans for overcoming client-specified issues.
Rental Sales Agent
National Car Rental
Tamuning, Guam
12.2016 - 05.2018
- Handled cash transactions efficiently.
- Prepared and submitted reports to supervisor.
- Addressed inquiries concerning various vehicle types, costs, and additional relevant information.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Processed reservations for customers over the phone or at the counter.
- Coordinated shuttle services by communicating with drivers.
- Answered telephones to assist customers and resolve issues.
- Answered customer questions to maintain high satisfaction levels.
Passenger Service Agent
Aircraft Services International Group
Tamuning, Guam
08.2015 - 12.2016
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Verified identification of passengers for security purposes.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Built and maintained productive relationships with employees.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Collected baggage charges and accepted baggage for check-in.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Managed gate, ramp and cabin services for each flight.
- Operated computerized system to handle ticketing and check-ins.
- Checked in passengers, assigned seats, and issued boarding passes.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Provided assistance to passengers with limited mobility.
Sales Associate
Macys Guam
Dededo, Guam
09.2014 - 07.2015
- Greeted customers and provided exceptional customer service.
- Adhered to company initiatives and achieved established goals.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered store and merchandise questions and led customers to wanted items.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Placed special orders or called other stores to find desired items.
- Assisted customers with product selection, sizing and styling.
FRONT DESK CLERK
NIKKO HOTEL
Tamuning, Guam
05.2012 - 10.2014
- Contacted housekeeping or maintenance staff to report room or building issues.
- Updated computer system with current guest information.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Conducted daily shift reports to review occupancy levels and revenue figures.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Answered incoming calls and directed them to the appropriate personnel.
- Processed payments accurately and efficiently.
Education
High School Diploma -
SIMON SANCHEZ HIGH SCHOOL
YIGO06-2013
Some College (No Degree) - SOCIAL WORK
UNIVERSITY OF GUAM
MANGILAOSkills
Consumer Relations
Clear Verbal Communication
Team Collaboration
Teamwork
Languages
Chuukese
First Language
References
References available upon request.
Timeline
Project Coordinator
Faichuuk Development Authority
09.2018 - 01.2025
Rental Sales Agent
National Car Rental
12.2016 - 05.2018
Passenger Service Agent
Aircraft Services International Group
08.2015 - 12.2016
Sales Associate
Macys Guam
09.2014 - 07.2015
FRONT DESK CLERK
NIKKO HOTEL
05.2012 - 10.2014
High School Diploma -
SIMON SANCHEZ HIGH SCHOOL
Some College (No Degree) - SOCIAL WORK
UNIVERSITY OF GUAM
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