Grecia Rodríguez

• Skilled in providing prompt and efficient customer service to ensure client satisfaction
• Ensured compliance with established customer service procedures, policies, and standards
• Experienced in handling customer interactions via chat, email, and phone
• Responded to customer inquiries and complaints in a professional and efficient manner

Customer Support Agent | Disney+ (LATAM Account)

• Provided real-time chat support to assist customers with managing their Disney+ subscriptions, including account setup, cancellations, and troubleshooting.
• Promoted the Disney+ streaming service by recommending content and highlighting platform benefits to encourage subscriptions.
• Played a key role during the regional launch by delivering high-quality support in a fast-paced, high-demand environment.
• Maintained excellent customer satisfaction through clear communication, product knowledge, and personalized recommendations.

Customer Service Representative | GrubHub Inc.

• Managed customer communications via email to ensure accurate food orders and resolve any issues.
• Coordinated with drivers and restaurants by phone to facilitate order modifications and ensure timely delivery.
• Provided excellent service by troubleshooting and resolving customer concerns regarding orders, modifications, and delivery status.
• Maintained a high level of professionalism while handling inquiries and complaints, ensuring customer satisfaction.

Customer Support Representative | Fetch Package

• Handled customer inquiries via email and phone, assisting residents with locating packages and accessing their accounts.
• Maintained constant communication with property facilities to coordinate package retrieval and ensure timely updates for residents.
• Managed account-related tasks, including creating new accounts, troubleshooting login issues, and deactivating accounts upon request.
• Delivered clear, solution-oriented support while maintaining a high level of professionalism and accuracy.