Guillermo Ventura

• ZTNA management through Zscaler ZPA
• IAM management through Entra ID and Azure AD
• Automation of processes

• Automation of processes for on-prem and cloud assets.
• Cloud cost optimization using FinOps

• Supported continuous improvement initiatives by identifying opportunities for enhancing existing automated processes through data-driven analysis and recommendations for Data Center infrastructure.

Management of Data Centers and on-prem infrastructure

• Contributed to the design of new data centers by providing input on layout optimization, power distribution strategies, and cooling solutions.
• Streamlined processes for hardware installations, upgrades, and decommissioning to minimize service disruptions.
• Managed vendor relationships to negotiate favorable pricing on equipment purchases, maintenance contracts, and support services.

• Enhanced employee technical skills by developing and delivering comprehensive training programs.
• Strengthened the organization''s competitive edge by cultivating a technically proficient workforce equipped with relevant skills and up-to-date knowledge.
• Optimized resource allocation by conducting regular needs assessments, aligning training initiatives with organizational objectives.

• Monitored and maintained network and software components according to established guidelines and best practices.
• Supported the implementation of new technologies, assessing compatibility within existing infrastructure for seamless integration.
• Managed vendor relationships, negotiating contracts to secure cost-effective services while maintaining high-quality standards in equipment procurement.

• Provide support and training to the technical support team in Guatemala.
• Keep the team updated on any changes, current known issues, etc.

• Provide networking and SIP based telephone system support to customers located at different locations in USA and Latinamerica.

• Imperfect Balance is a heavy metal band with the purpose of giving life to the Keepers of Time stories as an audio experience.

• Configuration of the telephone based architecture of Corporacion Progreso.
• Management and supervision of structural cabling installations following industrial security standards.

• Improved customer satisfaction by providing prompt and effective on-site support for various printing challenges.
• Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.

• Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
• Enhanced system performance by troubleshooting and repairing electronic equipment.