Halana Marie Lujan
Sinajana
Summary
Dynamic customer service professional with proven expertise at Cassidy's Associated Insurers, Inc. Skilled in active listening and critical thinking, I enhanced customer service through exceptional communication. Adept at payment processing and data entry, I fostered strong relationships with customers and colleagues, contributing to a collaborative and efficient work environment
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cassidy's Associated Insurers, Inc.
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Team Member
Sky Zone Guam
07.2017 - 12.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Academy of Our Lady of Guam
Hagatna, GU05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
Timeline
Customer Service Representative
Cassidy's Associated Insurers, Inc.
05.2023 - Current
Team Member
Sky Zone Guam
07.2017 - 12.2018
High School Diploma -
Academy of Our Lady of Guam
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