Hanae Kirachky
Dededo
Summary
Offers strong communication and customer service skills. Friendly and reliable with positive attitude combined with attentive and detail-oriented nature as well as having the ability to quickly multitask. But most importantly, dedicated to creating a memorable hospitality in assisting customers with requests and meeting their needs.
Overview
3
3
years of professional experience
Work History
Cashier
Sons Convenient Store
Entrada St, Yigo, 96929, Guam
03.2021 - 12.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Worked flexible schedule and extra shifts to meet business needs.
- Performed opening/closing duties including counting money in the register before/after shifts
Cashier and Waitress
Lotte Hotel Guam
185 Gun Beach Road, Tumon, 96913, Guam
07.2022 - 08.2023
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
- Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
Education
High School Diploma -
Simon Sanchez High School
Dededo, GU05.2008
Skills
- Cash register operations
- Cash handling
- Credit and cash transactions
- POS systems
- Payment processing
- Refunds and exchanges
- Merchandise restocking
- ID verification
- Customer service skills
- Phone etiquette
- Customer assistance
- Time management skills
- Clear communication skills
- Multitasking
- Hospitality and accommodation
- Honest and dependable
Timeline
Cashier and Waitress
Lotte Hotel Guam
07.2022 - 08.2023
Cashier
Sons Convenient Store
03.2021 - 12.2023
High School Diploma -
Simon Sanchez High School