Hartkaifa Billote
Dededo,Guam
Summary
Dynamic and results-oriented Server with a proven track record at Hilton Guam Resort & Spa, adept at upselling high-profit items, boosting sales, and fostering customer relationships. Excelled in utilizing exceptional customer service and sales techniques, alongside effective teamwork and communication skills, to enhance dining experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server/ Waitstaff
Hilton Guam Resort & Spa
04.2022 - Current
- Upsell high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Responded to customer requests for products, services, and company information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server/ Waitstaff
L.A. Korean BBQ & Tofu
03.2019 - 04.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Pharmacy Technician
Completed The NHA ExCPT
08.2024
Pharmacy Technician
Guam Mariana's Training Center
Hagatna, Guam06.2024
High School Diploma -
Okkodo High School
Dededo, Guam06.2022
Skills
- Supply Restocking
- Daily specials memorization
- Exceptional customer service
- Sales Techniques
- Product Knowledge
- Teamwork and Communication
- Friendly, Positive Attitude
- Multitasking
Timeline
Server/ Waitstaff
Hilton Guam Resort & Spa
04.2022 - Current
Server/ Waitstaff
L.A. Korean BBQ & Tofu
03.2019 - 04.2022
Pharmacy Technician
Completed The NHA ExCPT
Pharmacy Technician
Guam Mariana's Training Center
High School Diploma -
Okkodo High School
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