Herman Muna Jr
Mongmong-Toto-Maite
Summary
Versatile leader in operations management, adept at enhancing team productivity and customer satisfaction at The Beach at Gun Beach. Skilled in staff supervision and performance monitoring and I excel in multitasking and fostering employee development.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Baldyga Group, The Beach at Gun Beach
06.2011 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Manage multiple responsibilities along with supervisory duties.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the establishment.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Education
High School Diploma -
Simon Sanchez High School
Yigo, Guam06.2008
Skills
Operations Management
Performance monitoring
Task Delegation
Staff Supervision
Team Training
Employee Development
Customer Relations
Quality Assurance
Multitasking and Organization
Team Leadership
Timeline
Operations Supervisor
Baldyga Group, The Beach at Gun Beach
06.2011 - Current
High School Diploma -
Simon Sanchez High School