Iris Bosch
Amsterdam
Summary
Disciplined people manager with a proven track record of leading high-performing teams to surpass targets. Adept at implementing efficiency processes and driving performance improvements. Known for positive and effective communication that fosters teamwork. Possesses a unique ability to create sustainable success based on trust and commitment. Drawing on 6 years of experience in the mobility and entrepreneurial industry, I am well-equipped to fly together even higher!
Overview
9
9
years of professional experience
Work History
Head of Support
Check
03.2020 - 09.2023
- Developed and implemented strategies to increase NPS and profitability.
- Grew and exceeded efficiency targets by 50% across 2,5 years.
- Motivated and developed a team of 30 employees to achieve goals and grow to boost performance.
- Communicated Customers strategies to multiregional teams in varying languages.
- Implemented and managed Customer Relationship Management systems (CRMs) effectively, in order to optimize technology and UX.
- Collaborated with other departments to develop integrated growth and public relations strategies.
- Automated various systems and processes.
Head of Operations
Brenger
09.2018 - 03.2020
- Reduced operational risks while organizing data to forecast performance trends.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented innovative programs to increase loyalty of couriers.
Business Development
Brenger
03.2018 - 03.2020
- Defined regional sales strategies, developing and revising annual and quarterly sales plans.
- Efficiently seeking and closing deals.
- Managed activity and sales pipeline in revenue management software, supporting business development.
- Reported on leads, sales opportunities, progress and activity.
Customer Care
Brenger BV
08.2017 - 04.2018
- Team lead in solving customer service inquiries
- Generating sales and excellent service
- Acquire new customers and create customer retention
- Provide critical analysis and research
Bartender
Various
04.2014 - 08.2017
- Craft beer pub ‘De Keyzer’
- Noord Nederlandse Golf & Country Club
- Events
Category Management Intern Albert Heijn: Wine, PSV
Ahold
09.2015 - 02.2016
- Responsible for the product range, turnover and profitability of the shelf
- Competitive and performance analyses
- Writing commercial design briefings and trend analysis
- Planning and organization redesign / line extension PL wine
Education
Psychology in Society
Rijksuniversiteit Groningen
Master - Advanced International Business Management and Marketing
Rijsuniversiteit Groningen
01.2018
MSc - International Business & Marketing
Newcastle University Business School
06.2017
Bachelor - Business Administration
Rijksuniversiteit Groningen
07.2016
VWO-diploma -
Maartenscollege
06.2011
Skills
- Communication Skills
- Team Leadership
- Analytical Skills
- Strategic Problem-Solving
- Decision-Making
- Social Intelligence
Hobbbies
Triathlon: give my absolute best during a swim, bike, run race
Entrepreneurial: Aye Aye Sail, Professional Athlete Manager
Friend and family: being active (golf & sports), explore the world and enjoy life together
Languages
Dutch
Native language
English
Advanced
C1
German
Intermediate
B1
Timeline
Head of Support
Check
03.2020 - 09.2023
Head of Operations
Brenger
09.2018 - 03.2020
Business Development
Brenger
03.2018 - 03.2020
Customer Care
Brenger BV
08.2017 - 04.2018
Category Management Intern Albert Heijn: Wine, PSV
Ahold
09.2015 - 02.2016
Bartender
Various
04.2014 - 08.2017
Psychology in Society
Rijksuniversiteit Groningen
Master - Advanced International Business Management and Marketing
Rijsuniversiteit Groningen
MSc - International Business & Marketing
Newcastle University Business School
Bachelor - Business Administration
Rijksuniversiteit Groningen
VWO-diploma -
Maartenscollege
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