Summary
Overview
Work History
Education
Skills
Timeline
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Isabel Cruz

Agana Heights

Summary

Dynamic and results-oriented professional with extensive experience at Capricciosa, excelling in team leadership and effective task prioritization. Adept at enhancing customer engagement and swiftly resolving issues to ensure high satisfaction. Quality-driven Cashier Team Lead with a proven track record of training and mentoring new employees, fostering a positive and efficient work environment. Skilled in delivering constructive feedback, maintaining smooth operations, and creating ideal customer experiences. Strong foundation in leadership, strategic thinking, and team collaboration, with expertise in conflict resolution, project management, and motivational techniques. Recognized for reliability, adaptability, and a proactive approach in fast-paced environments. Prepared to drive impactful results through effective communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Server

Stonefish Grill
07.2023 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Remained focused, calm and professional during peak rush hours.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.

Server

Capricciosa
10.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Cashier Team Lead

Capricciosa
05.2020 - 10.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Restocked and organized merchandise in front lanes.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of Science - Pre-Physical Therapy

University of Guam
Mangilao, Guam
05-2028

High School Diploma -

John F. Kennedy
Tamuning, Guam
06-2019

Skills

  • Consistent Work Performance
  • Effective Customer Engagement
  • Effective Team Leadership
  • Attention to detail
  • Detail-Oriented Planning
  • Problem resolution
  • Proficient in Prioritizing Tasks

Timeline

Server

Capricciosa
10.2023 - 01.2025

Server

Stonefish Grill
07.2023 - Current

Cashier Team Lead

Capricciosa
05.2020 - 10.2023

Bachelor of Science - Pre-Physical Therapy

University of Guam

High School Diploma -

John F. Kennedy

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Isabel Cruz