JACOB LEON GUERRERO
Management
Tamuning,Guam
Summary
High-achieving management professional with skills in integrating operational strategies, building partnerships, and developing new revenue streams. Managed KPIs and internal controls to monitor operating trends allowing robust, forward-thinking solutions. Results-focused with more than ten years directing financial, personnel, and operational facets. Skilled Marketing Specialist, driven to develop successful campaigns and product marketing plans that satisfy clients and meet demanding objectives.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Director of Sports, Entertainment, and Activities
Pacific Islands Club
Tamuning, Guam
03.2021 - Current
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities by business objectives. Reducing annual expenses by 15%.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
Assistant Director of Food & Beverage
Pacific Islands Club
Tamuning, Guam
01.2019 - 03.2021
- Managed team of 200 employees, overseeing hiring, training, and professional growth of employees.
- Maintained sound financial footing by overseeing department profit, loss, and budgeting. Maximized revenue by providing complete project quality control.
- Cultivated and upheld strong professional relationships with vendors, negotiated contracts, and monitored performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base
Golf Operations Manager
Pacific Islands Club
Tamuning, Guam
01.2018 - 06.2019
- Increased company profits by 20% through performance optimization strategies and efficiency improvements.
- Established and administered annual budget with effective controls to prevent overages, minimizing burn rate, and support sustainability objectives.
- Developed policies and procedures for operational processes to comply with standards and regulations.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance
Food and Beverage Operations Manager
Pacific Islands Club
Tamuning, Guam
01.2016 - 01.2018
- Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Negotiated with vendors and suppliers to reduce costs by 5% and achieve higher profitability.
- Planned marketing initiatives and leveraged referral networks to promote business development
Sale & Marketing Coordinator / Events Manager
Pacific Islands Club
Tamuning, Guam
01.2011 - 01.2016
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Developed and initiated projects, managed costs, and monitored performance.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Employed closing sales techniques, upselling, and customer loyalty incentives to boost sales by 10%.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for event execution and profitability.
Education
Bachelor of Business Administration - Marketing
University Of Guam
Guam 08.2006 - 01.2011
Certification - Digital Marketing Certification
Hubspot
Online 2023.Aug - 2023.Sep
Skills
Brand development
undefinedTimeline
Certification - Digital Marketing Certification
Hubspot
2023.Aug - 2023.Sep
Director of Sports, Entertainment, and Activities
Pacific Islands Club
03.2021 - Current
Assistant Director of Food & Beverage
Pacific Islands Club
01.2019 - 03.2021
Golf Operations Manager
Pacific Islands Club
01.2018 - 06.2019
Food and Beverage Operations Manager
Pacific Islands Club
01.2016 - 01.2018
Sale & Marketing Coordinator / Events Manager
Pacific Islands Club
01.2011 - 01.2016
Bachelor of Business Administration - Marketing
University Of Guam
08.2006 - 01.2011
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