Jadrian Rivera
TGI Fridays
Dededo Village
Hardworking and passionate job seeker with strong organizational skills eager to secure a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
1
Certification
9
years of professional experience
Work History
Server
1 Year 4 Months
TGI Fridays - Tumon, Guam | 05.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated dining operations by managing multiple tables, enhancing customer satisfaction through timely service.
- Collaborated with kitchen staff to fulfill special requests and dietary restrictions.
- Trained and mentored new staff on menu knowledge and service techniques.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Implemented upselling techniques that led to increased sales during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
6 Years 5 Months
Lonestar Steakhouse - Tamuning, Guam | 11.2017 - 04.2024
- Greeted new customers, discussed specials and took drink orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Upsold high-profit items like appetizers and mixed drinks to increase overall sales.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stayed up-to-date on menu changes to help customers make food choices.
- Achieved monthly sales goals by promoting specials, desserts, and alcoholic beverages effectively.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Clarified menu items and suggested options for food allergy concerns to enhance customer satisfaction.
- Nurtured connections with returning customers to encourage repeat visits. with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with the kitchen to confirm delivery.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma
John F. Kennedy High School - Tamuning, Guam 96913
06-2016
Skills
Food Safety Standards
Food Safety Compliance
Sanitation practices
Food Preparation and Safety
Point of Sale Systems
Order accuracy
Table Monitoring and Turnover
Takeout Order Management
Certification
ACT National Career Readiness Certificate - Silver Level, August 8, 2016
Timeline
Server
TGI Fridays
05.2025 - CurrentRead more
Server
Lonestar Steakhouse
11.2017 - 04.2024Read more
John F. Kennedy High School - High School Diploma,
Read more