Jaeleen J. Leon Guerrero
Hagatna,GU
Summary
Buenas yan Hafa Adai! I am a young and fresh individual who is looking for new ways to grow and improve. I have been in the working industry since high school and I've had lots of fun learning experiences in it. I am extremely adaptable to almost any workplace environment and not to mention, a breeze when it comes to training. Allow me to add to the success of your company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Full Time Law Enforcement Dispatcher I
Guam Police Department
Hagatna, GU
01.2023 - Current
- Delivered public safety dispatch services for emergency and non-emergency functions to a variety of agencies.
- Successfully managed and prioritized phone inquiries regarding crimes, emergencies, and police aid requests.
- Managed the operation of both computer-aided mobile dispatch (CAD) system and Smart Net interoperable radio console.
- Attentively monitored various radio channels to promptly address any activity or assistance needs.
- Documented incoming calls, incidents, and other relevant information in the system.
- Facilitated seamless communication with law enforcement through both radio and telephone channels.
- Promptly dispatched officers to designated locations.
- Evaluated incident data to establish the proper level of response.
- Conducted background checks on suspects, victims, and witnesses as requested by officers in the field.
- Proficiently handled law enforcement communication equipment and NCIC database, streamlining information flow within the department.
- Conducted criminal history checks and inquiries for multiple law enforcement personnel utilizing the DMV system as well as CAD systems.
- Exhibited strong communication skills through the use of call screening techniques and adherence to phone etiquette.
- Supported individuals from various socioeconomic, ethnic, and cultural backgrounds through telephonic communication.
Full Time Customer Service Representative
Government Of Guam Relief Center
Hagatna, GU
06.2022 - 01.2023
- Served customers promptly and effectively using diverse communication methods such as telephone, electronic communication, and personal interactions
- Ensured prompt resolution of customer inquiries
- Provided efficient handling and resolution of customer complaints
- Collected and analyzed all necessary information to resolve customer inquiries
- Completed customer verifications
- Achieved proficiency in reviewing and processing different types of forms, applications, and requests
- Organized workflow to meet customer timeframes. Increased efficiency in meeting customer deadlines. Streamlined operations for improved productivity.
- Managed and directed requests to appropriate personnel
- Maintained accurate records of customer interactions
- Documented detailed information regarding inquiries, comments, and complaints
- Noted recorded details of initiatives implemented
- Facilitated seamless coordination between internal teams
- Performed efficient follow-up on all customer interactions.
Full Time Teller I
Personal Finance Center
Tamuning, GU
03.2022 - 06.2022
- Recorded payments received through drop box in joint custody with assigned duty manager
- Processed and managed payments for loans, insurance, and service charges
- Effectively explained and marketed a range of offerings like loans, insurance, Money Certificates, and online payment solutions
- Utilized AS400 to record and process customers' transactions, ensuring accuracy in data entry and delivering computer-generated receipts
- Efficiently managed debit/credit machine transactions, maintaining accurate balances on a daily basis.
- Recorded and tracked Insurance payments using the TAMs system
- Conducted signature verification for cashing checks and issuing payouts
- Checked currency, coin, and checks in cash drawer with AS400 system data to ensure accurate totals at shift close
- Ensured accuracy of nightly deposits through verification process with supervisor or assigned duty manager.
- Performed ongoing maintenance of security files to adhere to company standards
- Generated release paperwork for paid accounts
- Prepared and submitted timely Currency Transaction Reports electronically for signatures by Center Manager or Assistant Manager, facilitating efficient submission to BSA.
Full Time Teller II
Bank Pacific,LTD
Tamuning, GU
12.2019 - 03.2022
- Optimized accuracy through analysis, research, and resolution of problems in member accounts
- Provided support to members for the completion of consumer/mortgage/equity loan, overdraft protection, and credit card applications.
- Educated members about available products and services
- Maintained accuracy and security in handling cash and negotiable instruments
- Identified cross-servicing opportunities to enhance product penetration and increase revenue.
- Executed platform banking functions
- Demonstrated thorough understanding of regulatory requirements for financial products
- Assisted in the opening, closing, and balancing procedures of Branch Office vault
- Assumed responsibilities as a custodian for both Branch Office and ATM vaults.
PT Supervisor
Hafaloha
Tamuning, GU
12.2017 - 01.2020
- Greeted customers and answered their questions about menu items and specials
- Took food or drink orders from customers
- Prepared food and drink orders, such as acai bowls, smoothies, and ice cream desserts
- Accepted payments and balanced receipts
- Served food and drinks to customers at the counter or tables
- Cleaned assigned work areas, dining tables, or serving counters
- Replenished and stocked service stations, cabinets, and tables
- Cleaned tables for new customers.
PT Cashier, Server
FITFIX
Barrigada, GU
06.2019 - 09.2019
- Executed tasks related to cash handling and customer transactions.
- Maintained efficient workflow in running shop while meeting order requirements in a timely manner.
- Demonstrated strong multitasking skills in serving and handling phone orders.
- Assisted customers with any questions or concerns they had about the products and services available at the store.
- Proficiently processed diverse payment methods such as cash, check, credit card, gift card, and automatic debit while operating the cash register.
- Processed and managed transactions, including receipts, refunds, credits, and change for customers.
- Regularly replenished merchandise on shelves to meet customer demand.
- Utilized a computerized point-of-sale system to ensure precise balancing of daily transactions.
- Maintained a clean and hygienic checkout area through consistent upkeep of countertops, registers, windowsills and floors.
- Reconciled end-of-shift transactions with proper forms and reports to ensure transaction accuracy.
Full Time Summer Intern
Bank of Guam
Agana
06.2017 - 08.2017
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Responded to information quests, documented messages, and noted particular issues needing further attention.
- Followed bank policies and procedures to ensure compliance with regulations.
- Performed administrative tasks such as filing documents and data entry.
Education
HS Diploma - School-To-Work studies
George Washington High School
Mangilao, GUSkills
- Communication skills- verbal and written
- Radio communication
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
- Attention to Detail
Certification
- FEMA Emergency Management Institute Certificates : IS-100.C , IS-200.C , IS-700.B , IS-800.D
- NCIC 2000 TRAINING - Issued December 14, 2023
References
- Cristine Asanoma, 671-633-1054/671-480-7827
- Clarissa Maniebo, 671-487-5972
- Kealana San Nicolas, 671-486-6862
- Cory Jo Mantanona, 671-687-5855
Timeline
Full Time Law Enforcement Dispatcher I
Guam Police Department
01.2023 - Current
Full Time Customer Service Representative
Government Of Guam Relief Center
06.2022 - 01.2023
Full Time Teller I
Personal Finance Center
03.2022 - 06.2022
Full Time Teller II
Bank Pacific,LTD
12.2019 - 03.2022
PT Cashier, Server
FITFIX
06.2019 - 09.2019
PT Supervisor
Hafaloha
12.2017 - 01.2020
Full Time Summer Intern
Bank of Guam
06.2017 - 08.2017
HS Diploma - School-To-Work studies
George Washington High School
- FEMA Emergency Management Institute Certificates : IS-100.C , IS-200.C , IS-700.B , IS-800.D
- NCIC 2000 TRAINING - Issued December 14, 2023
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