Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Nanoto

Dededo,GU

Summary

Dynamic Account Resolution Specialist with a proven track record at Personal Finance Center, excelling in payment plan negotiation and client relationship building. Adept at leading teams and fostering collaboration, I consistently achieve successful outcomes while enhancing customer satisfaction and compliance. Passionate about driving results and supporting financial recovery initiatives.

Overview

21
21
years of professional experience

Work History

Account Resolution Specialist

Personal Finance Center
Tamuning, Guam
10.2024 - Current
  • Communicated with clients regarding payment plans and account status updates.
  • Reviewed account documentation for accuracy and compliance with company policies.
  • Provided training support to new staff on account resolution procedures and tools.
  • Negotiated payment plans with customers to satisfy delinquent accounts.
  • Performed credit reviews prior to approving account extensions or new services.
  • Conducted skip tracing activities when necessary to locate delinquent customers.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Monitored accounts to identify any additional delinquencies or changes in status.

Pastor

Nukuno Protestant Church
Tamuning, Guam
04.2006 - Current
  • Delivered weekly sermons and spiritual guidance to congregation members.
  • Organized community outreach programs to support local families in need.
  • Led Bible study sessions promoting spiritual growth and understanding.
  • Coordinated worship services, ensuring a meaningful experience for attendees.
  • Mentored youth groups, fostering leadership and personal development skills.
  • Developed church communication strategies to enhance member engagement.
  • Collaborated with church committees to plan events and activities effectively.
  • Provided counseling services, offering support during personal crises and challenges.
  • Visited, counseled, and prayed with church members to provide pastoral care.
  • Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
  • Led Bible study classes and facilitated small group discussions.
  • Reached out to unchurched, new residents or inactive church members.
  • Engaged in public speaking engagements at civic organizations or other churches.

Collector Agent

Bank Of Guam
Hagatna, Guam
04.2016 - 08.2024
  • Managed inbound and outbound calls to collect outstanding payments.
  • Reviewed account details to identify discrepancies and resolve issues.
  • Documented customer interactions in the database for accurate record-keeping.
  • Educated customers on payment options and company policies effectively.
  • Negotiated payment plans with customers to facilitate debt recovery.
  • Handled customer inquiries professionally while maintaining a positive rapport.
  • Responded promptly and professionally to customer inquiries via telephone, email or written correspondence.
  • Researched customer account histories to identify delinquent accounts.
  • Performed skip-level interviews with customers to determine financial circumstances related to delinquency.

Account Service Representative

First Hawaiian Bank
Maite, Guam
12.2004 - 04.2016
  • Maintained positive account relationships through regular contact and knowledgeable service for every need.
  • Maintained accurate records of customer interactions and transactions.
  • Initiated collection efforts on delinquent accounts while adhering to established guidelines.
  • Monitored customer accounts for any discrepancies and took appropriate action as needed.
  • Updated and maintained account records to adequately track current revenue and stay on top of communications.
  • Compiled monthly reports detailing all customer interactions for management review.
  • Resolved account issues with strengths in research, problem-solving and solution development.
  • Reviewed accounts regularly to assess adequacy of current coverage and identify sales opportunities.

Education

High School Diploma -

George Washington High School
Mangilao Guam
06-1998

Some College (No Degree) -

University Of Guam
Mangilao Guam

Skills

  • Team leadership
  • Public speaking
  • Payment plan negotiation
  • Financial collections
  • Client relationship building
  • Following conversation scripts
  • Relationship building
  • Team oversight

Timeline

Account Resolution Specialist

Personal Finance Center
10.2024 - Current

Collector Agent

Bank Of Guam
04.2016 - 08.2024

Pastor

Nukuno Protestant Church
04.2006 - Current

Account Service Representative

First Hawaiian Bank
12.2004 - 04.2016

High School Diploma -

George Washington High School

Some College (No Degree) -

University Of Guam

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James Nanoto