Jamie Dela Cruz
P.O. Box 7517
Summary
Program Coordinator and Administrative skills offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Guam Energy Office
05.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record timekeeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted development and implementation of new administrative procedures.
- Assisted on planning ,developing implemented and coordinate Federally Funded projects and programs.
- Ability to maintain records and prepare reports.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Coordinate Weatherization Assistance Program packets for clients.
Restaurant Manager
Carmen’s
03.2000 - 03.2020
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Coordinated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Coordinated front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated and Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Sothern High School
Santa RitaSkills
- Filing
- Appointment Scheduling
- Travel Coordination
- Invoice Processing
- Clerical Support
- Office Administration
- Customer and Client Relations
- Event Coordination
- Customer Service
- AS/400
- Dedicated Team Player
Timeline
Administrative Assistant
Guam Energy Office
05.2022 - Current
Restaurant Manager
Carmen’s
03.2000 - 03.2020
High School Diploma -
Sothern High School
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