Summary
Overview
Work History
Education
Skills
References
Timeline
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Jamila Jane Gillippin

Maite

Summary

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

6
6
years of professional experience

Work History

Retail Sales Manager

Memories of Guam
12.2023 - Current
  • Greeted customers entering store and assisted them to help determine their needs.
  • Learn and retain knowledge of products, promotions or sales, and discounts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Conduct daily inventory of stock for products in store and request for restock as needed. Maintain store shelves, displays, back storage, etc.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Positions held within company: Sales Associate (Dec. 2020-Sept. 2021). Store Supervisor (Sept. 2021-Dec.. 2022). Assistant Store Manager (Dec. 2022-Dec. 2023).

Cashier

Ross Stores
01.2022 - 07.2022
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restock, display and organize merchandise on sales floor.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Completed daily tasks quickly without sacrificing quality or attention to detail.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Utilized strong communication skills to relay information between customers and other team members effectively.

Assistant Store Manager

Pacific Froots, LLC
09.2019 - 12.2020
  • Greeted all customers with a smile, took orders, and answered any menu questions.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Memorize entire menu, recipes, monthly and yearly promotions, discounts, and other necessary information to contribute to excellent customer service.
  • Build relationships with customers by loyalty program, memorizing any dietary needs or preference for their order and handling any customer complaints or suggestions.
  • Assist with hiring and training process for employees in food preparation, recipe and menu knowledge, excellent customer service, restaurant sanitation, and safety procedures. Actively coaching employees to ensure productivity and product knowledge.
  • Purchase or order supplies, ingredients and repair equipment needed to ensure quality and timely delivery of restaurant services.
  • Conduct inventory monthly of all ingredients in store as well as additional inventory of freezer and dry stock at vendor companies.
  • Positions held within company: Staff Member (Oct. 2017-Jan. 2019). Supervisor (Jan. 2019-Sept. 2019). Assistant Store Manager (Sept. 2019-Dec. 2020).


Education

High School Diploma -

Tiyan High School
Barrigada, Guam
05.2016

Skills

  • Exceptional customer service
  • Retail operations
  • Cash handling
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Flexible schedule
  • Reliable and punctual

References

Available upon Request

Timeline

Retail Sales Manager

Memories of Guam
12.2023 - Current

Cashier

Ross Stores
01.2022 - 07.2022

Assistant Store Manager

Pacific Froots, LLC
09.2019 - 12.2020

High School Diploma -

Tiyan High School

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Jamila Jane Gillippin