Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Erica Tudong

Barrigada

Summary

Dynamic professional with a strong background in customer service and team leadership, honed at Western Caroline Trading Company. Proven ability to enhance customer satisfaction and team productivity through effective communication and problem-solving. Skilled in cash handling and fostering a collaborative environment, ensuring operational excellence and a positive workplace culture.

Overview

25
25
years of professional experience

Work History

Cashier

LSC Remedies
09.2011 - 09.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Supervisor

Western Caroline Trading Company
01.2001 - 02.2011
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

High School Diploma -

Palau High School
Koror, Palau
05-1983

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Team collaboration

Timeline

Cashier

LSC Remedies
09.2011 - 09.2025

Supervisor

Western Caroline Trading Company
01.2001 - 02.2011

High School Diploma -

Palau High School

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Erica Tudong