Janelle Hinahon Manalo

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
• Collaborated with other departments to address customer needs and service requests.
• Processed client payments and updated accounts.
• Streamlined invoice and billing processes for clients, making transactions smoother and less time-consuming.
• Conducted market research to identify new business opportunities and potential clients.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Managed approximately 30 incoming calls and emails per day from customers.

• Improved supplier relationships by fostering open communication and negotiating favorable terms.
• Provided support during annual audits by maintaining up-to-date documentation on all inventory transactions.
• Maintained high level of accuracy in inventory records through regular cycle counts and reconciliation efforts.
• Streamlined inventory management process by implementing efficient tracking and forecasting systems.
• Track shipments to ensure they are complete, correct, and on time
• Predict future inventory needs, producing plans for buying based on forecast and sales data
• Create efficient forecasting tools suited to the company and its inventory
• Identify and resolve discrepancies in inventory
• Monitor and report sales forecasts and strategies for improvement
• Use shipping software to monitor and store inventory information

PROSHOP SUPERVISOR

• Liaise and transact with Suppliers
• Develop new Merchandise/Products
• Evaluate Product Costs and Determine Pricing Structures
• Evaluate Performance of Newly Introduced Products
• Identify markets and products to diversify into
• Perform periodic Orderings and Buys for
• - Basic/Core Merchandise
• - Seasonal Merchandise
• - Special Request Merchandise
• Oversee that proper retail merchandising standards are followed
• Oversee that proper customer service standards are followed
• Oversee proper inventory handling process of

- Receiving & Tagging

- Merchandising & Sale

- Markdown & Clearance

SALES ASSOCIATE/SUPERVISOR

Golf / Hotel Reservation

• Setup and Create reservation system Golf Tee-Times
• Accept Room and Golf Reservations, Cancellations, Confirmations and Registrations based on guest requests
• To help customers make informed buying decisions using Switch-selling and Up-selling technics where appropriate
• Overseeing accurate transaction record keeping and Handling of Advance Deposits

Front Desk / Cashiering

• Ensure excellent customer service at all times resulting to customer satisfaction
• Ensure efficient and helpful performance of check-in/out procedures
• Perform Exception and Incident Report procedures for any unusual events, accidents and security issues
• Posting Room Charges and accepting various forms of payments
• Prepare Periodic Reports regarding check-ins, check-outs, housekeeping, and other guest services
• Answer guest and phone-in inquiries and address guest needs in a timely manner
• Handle guest complaints and problems and expedite resolutions
• Ensure clean, safe and organized facilities and areas of responsibility
• Ensure optimal communication between management and staff about (but not limited to) hotel services, promotions, special packages and other products and services