Janeva Raven Perez
Dededo,GU
Summary
Dynamic and results-oriented professional with extensive experience in customer service and hospitality, primarily with Baldyga Group. Excelled in guest relations and reservation software expertise, enhancing customer satisfaction and operational efficiency. Demonstrated strong leadership and engaging personality, significantly improving team cohesion and service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reservations Agent
Baldyga Group
Tumon, GU
10.2023 - Current
- Greeted customers and provided assistance to guests over the phone.
- Coordinated with front desk staff to maintain maximum occupancy.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Explained cancellation policies clearly to customers prior to booking.
- Informed customers about applicable discounts or promotional offers available for their stay.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Adhered to company policies and procedures while handling guest requests and inquiries.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Bus Guide/Restaurant Hostess
Baldyga Group
Tumon, GU
08.2023 - Current
- Trained new tour guides in presentation skills, customer service, and safety protocols.
- Developed guest relationships to achieve high level of satisfaction.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Managed booking systems and tour reservations to ensure efficient tour allocation and guest satisfaction.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Built positive relationships with other front-of-house and kitchen staff.
- Provided customers with accurate wait times and monitored waiting list.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stocked server areas with supplies before, during and after shifts.
Hostess
Sushi Rock
Hagatna, GU
03.2023 - 06.2025
- Inspected dining and serving areas for cleanliness and proper setup.
- Demonstrated strong interpersonal skills when interacting with customers.
- Resolved any customer complaints or issues quickly and professionally.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Provided excellent customer service by addressing customer needs promptly.
Education
High School Diploma -
Tiyan High School
Barrigada06-2023
Skills
- Pricing data
- Cancellation processing
- Customer engagement
- Patience and composure
- Issue resolution
- Sales
- Reservation software expertise
- Email etiquette
- Engaging personality
- Group oversight
- Group management
- Expert communication
- Guest relations
- Strong leadership
- Restaurant operations
- Task delegation
- Food safety
- Cash handling
- Teamwork
- Seating coordination
- Buffet setup and takedown
- High volume dining
- Hospitality and accommodation
Certification
- Health certificate
- Alcohol Beverage Control License
References
References available upon request.
Timeline
Reservations Agent
Baldyga Group
10.2023 - Current
Bus Guide/Restaurant Hostess
Baldyga Group
08.2023 - Current
Hostess
Sushi Rock
03.2023 - 06.2025
High School Diploma -
Tiyan High School
Similar Profiles
Jordan James HattoriJordan James Hattori
Bartender at Baldyga GroupBartender at Baldyga Group
Byron GADONGByron GADONG
Performing Artist (Seasonal) at Baldyga GroupPerforming Artist (Seasonal) at Baldyga Group
Stephen TedtaotaoStephen Tedtaotao
Supervisor at BALDYGA INDUSTRYSupervisor at BALDYGA INDUSTRY