Summary
Overview
Work History
Education
Skills
Systems
References
Timeline
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Jan Lee Guerrero

Jan Lee Guerrero

Senior Rental & Sales
Dededo,GU

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Resident Manager

Villa Rosario Homeowners Association
Dededo, GU
02.2022 - Current
  • Rule Enforcement on house rules, Parking Control, monitor parking in the complex’s common areas.
  • Daily Walkthroughs, monitor common areas on a daily basis and address any residents in violation of house rules.
  • Conducted regular property inspections and reported any necessary repairs or improvements.
  • Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
  • Coordinated with contractors for needed repairs or renovations on the property.
  • Negotiated contracts with vendors for services such as landscaping.
  • Ensured that all common areas were kept clean and in good repair at all times.
  • Monitored security systems to ensure safety of tenants, visitors, and staff members.
  • Kept building up-to-date with current fire and health code standards.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Attend Board Meetings, Issue out Notices on the property, Monitor all activity on the grounds.
  • Report any common area issues regarding the property, Work with onsite vendors.
  • Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.

Senior Rental & Sales Coordinator

Hawthorne Pacific Corp. (CATERPILLAR DEALERSHIP)
Tamuning, GU
03.2010 - Current
  • Coordinates rentals, prepares rental agreements and initiates billing, Handles customer inquiries in the absence of the Regional Sales Manager & sales personnel.
  • Researches and response to telephone inquiries from internal and external customers regarding equipment (identification, delivery dates, billing dates, vendor invoice coding, etc), Codes vendor invoices including matching with correct purchase orders, obtaining necessary managers approval, routing originals to Accounting Dept.
  • Make copies for files, Assists in the annual equipment and attachment physical inventory process in Guam.
  • Assists in the Credit and Collections coordinator in ensuring deposits, cash sheets and petty cash are done on a timely manner.
  • Prepares Requests for Service for assembly and delivery of unit.
  • Review rental agreements and contracts.
  • Perform office clerk duties if needed, Schedules deliveries of units going out on rental or sale.
  • Answer phones, Inputs data to computer by compiling and sorting information, establishing entry priorities and completing input, Maintains customer satisfaction by establishing rapport with customers and others in a position to help customers in need.
  • Accounts receivables and payables functions/processing payments/depositing xx amount of dollars…
  • Ability to perform administrative and clerical work that supports the work of the organization. File correspondence, reports...etc. Ordered and maintain office supplies.
  • Serve as a liaison between the offices an individual within and outside the office
  • Maintain and manages fleet vehicles registrations & service records,
  • Process all invoices, purchase orders in a timely manner
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Generated leads through cold calling, networking, referrals and other methods.
  • Performed follow-up calls with customers after each rental was completed
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Processed orders received from customers within specified timelines.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Coordinated and finalized rental proposals to complete rental agreements
  • Partnered with sales representatives during customer consultation to build agency and customer relations.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Monitored customer order process and addressed customer issues.
  • Processed credit card payments and counted back change and currency with [xxx]% accuracy rate. Counted and balanced registers.
  • Process all Base access request with contractors.
  • Gained strong leadership skills by managing projects from start to finish.
  • Paid attention to detail while completing assignments.

Service Coordinator

Hawthorne Pacific Corp.
Tamuning, GU
05.2008 - 03.2010
  • Inputs data to computer by compiling & sorting information; establishing entry priorities and completing input
  • Maintains customer satisfaction by establishing rapport with customers and others in a position to help customer’s needs.
  • Assists with the preparation of machinery service by answering phones; receiving facsimiles.
  • Prepares work orders by inputting data, contacting customers for purchase order numbers, obtaining credit approval if needed.
  • Prepares invoices for customers; collecting payments for COD customers; verifying amounts; selecting account numbers & making copies for customer files.
  • Attend monthly with the department manager and staff for safety briefings, etc.
  • Make travel arrangements for technicians and managers for off island jobs, Inputs all data, service reports and time for all technicians,
  • Assists all departments with other duties if there is absence with other employees, Maintains and balances out Petty Cash Vouchers.
  • Coordinated service schedules and appointments with clients.
  • Provided customer service to ensure client satisfaction.
  • Maintained accurate records of services provided for each client.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Provided timely feedback to management on service failures and customer concerns.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Liaised between client and technician to keep parties fully informed.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Worked with technicians to complete paperwork within designated time.
  • Obtained purchase order information to invoice work orders.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.

Production Control Clerk, Material Coordinator/ Maintenance Scheduler

TW/Del-Jen Inc. /GS21
Yigo, GU
09.2000 - 05.2008
  • Administers long and short-range plans and programs for completion of scheduled maintenance and special projects on Air Force fleet of vehicles Manages Material Deficiency Reports.
  • Tracks all assigned vehicles by physical location and stage of maintenance, Manages and updates OLVIMS database, Manages and coordinates Vehicle Authorization Review authority functions and meetings.
  • Process all incoming and outgoing job orders for each shop and monitor progress.
  • Coordinates with work center supervisors and using organizations to ensure a timely repair of assigned vehicles based on mission requirements and customer needs.
  • Monitors contract and warranty repairs, status and funding, Controls and administers the delayed maintenance program.
  • Maintains and files vehicle historical data and record jackets.
  • Operates computers, calculators, typewriters, facsimiles and scanners.
  • Briefs Air Force Staff and civilians in the fleet by providing status and various information on their vehicle fleet as well as coordinates with local vendors and service centers on vehicles that need warranty or contract repairs.
  • Monitors vehicle workload for each shop, Ensures all required documents are submitted when vehicles are turned in for maintenance.
  • Process monthly and daily reports to management and Air Force Staff, Handle all mobile incoming requests for Air Force vehicles, Performs customer service duties, strong background in customer service
  • Maintained production records and updated databases with accurate information.
  • Developed systems to track daily production activities and ensure targets were met.
  • Assisted in resolving issues related to production control processes.
  • Created work orders for each job including details of materials used, labor costs.
  • Worked closely with other departments to coordinate resources for efficient completion of projects.
  • Prepared detailed reports summarizing the status of jobs in progress as well as completed tasks.
  • Managed logistics activities such as scheduling transportation services, tracking shipments.
  • Evaluated existing procedures regularly and recommended changes as necessary.
  • Monitored production flow and troubleshot bottlenecks and other issues.
  • Managed and planned production schedule to promote on-time delivery of customer orders.
  • Scheduled deliveries and orders according to needs and production schedules.
  • Reviewed job orders and adjusted schedules and orders.
  • Distributed work orders to departments.
  • Contacted suppliers to verify shipment details.
  • Coordinated pick-up and delivery of express mail services.
  • Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.

Education

Certification (Vehicle Maintenance & Control Craftsman Course) -

Air Education Training College
06.2002

Apprentice Course (Vehicle Maintenance & Analysis Apprentice Course) -

Air Education Training College
05.2002

H.S. Diploma -

Evangelical Christian Academy
12.1991

Time Management/Communication Skills/Problem Solving Skills/Leadership & Teamwork -

Professional Career Skills

Certified -

Heart saver First Aid CPR AED – American Heart Association

Course Ongoing -

Business Admin (Undergraduate Program/Atlantic International University)

Skills

  • Adaptability
  • Ability to work under pressure
  • Communication Skills
  • Team Player
  • Strong Customer Service
  • Contract Negotiations
  • Vendor Coordination
  • Rule Enforcement
  • Building Maintenance
  • Complaint Handling
  • Dispute Handling
  • Client Relations
  • Contract Negotiation
  • Payment Collection
  • Tenant Relations
  • Office Staffing
  • Customer Relations
  • Decision-Making
  • Maintenance Knowledge
  • Schedule Coordination
  • Sale and Rental Recordkeeping
  • Customer Service-Focused
  • Leasing and Sales
  • Maintenance Management
  • Equipment management

Systems

  • OLVIMS
  • SBSS
  • V-BOIL
  • MDR
  • DBS (Dealer Business Systems)
  • Microsoft Windows
  • Office Applications
  • DOT Hazardous Materials Transportation (2014)
  • Integrated Rental (IRR)

References

References available upon request.

Timeline

Resident Manager

Villa Rosario Homeowners Association
02.2022 - Current

Senior Rental & Sales Coordinator

Hawthorne Pacific Corp. (CATERPILLAR DEALERSHIP)
03.2010 - Current

Service Coordinator

Hawthorne Pacific Corp.
05.2008 - 03.2010

Production Control Clerk, Material Coordinator/ Maintenance Scheduler

TW/Del-Jen Inc. /GS21
09.2000 - 05.2008

Certification (Vehicle Maintenance & Control Craftsman Course) -

Air Education Training College

Apprentice Course (Vehicle Maintenance & Analysis Apprentice Course) -

Air Education Training College

H.S. Diploma -

Evangelical Christian Academy

Time Management/Communication Skills/Problem Solving Skills/Leadership & Teamwork -

Professional Career Skills

Certified -

Heart saver First Aid CPR AED – American Heart Association

Course Ongoing -

Business Admin (Undergraduate Program/Atlantic International University)

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Jan Lee GuerreroSenior Rental & Sales