Janssen Mendoza
Yigo Village
Summary
Reliable logistics professional prepared to bring comprehensive experience in ramp services to new role. Known for ensuring smooth flow of operations and maintaining safety standards. Strong focus on collaboration and flexibility, with proven skills in equipment handling and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration, TSA
11.2024 - 05.2025
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Developed and maintained positive rapport with passengers and other airport personnel.
Cargo/Ramp Agent
Swissport Cargo
10.2023 - 07.2024
- Load and unload ULD containers from truck to warehouse.
- Load and unload freight from ULD containers.
- Loading and unloading ULD containers from and to the plane.
- Perform tasks efficiently and safely.
- Improved cargo handling efficiency by implementing organized ramp procedures and safety protocols.
Ramp Service Agent
United Airlines
03.2023 - 07.2023
- loading and unloading baggage and cargo
- interpreting load sheets, baggage tags, and cargo labels.
- Perform tasks safely and efficiently.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts and tugs.
- Connected electrical power unit and hoses to aircraft.
Nurse Aide (CNA)
Guam Memorial Hospital
12.2019 - 01.2020
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Stock
Tommy Hilfiger
03.2019 - 07.2019
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Sales Associate
Macy's
10.2018 - 01.2019
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Floor Support
Macy's
11.2017 - 02.2018
- Provide Guest satisfaction and safety.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certified Nursing Assistant -
Guam Community College
GuamHigh School Diploma -
John F. Kennedy High School
06.2016
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Loading and unloading
- Ramp service
- Reliable team player
- Patient monitoring
- Shipping and receiving
- Workplace cleanliness
- Ground support equipment
- Security equipment operation
Certification
- Ramp skills certification
- certificate of achievement (transportation security officer training)
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
11.2024 - 05.2025
Cargo/Ramp Agent
Swissport Cargo
10.2023 - 07.2024
Ramp Service Agent
United Airlines
03.2023 - 07.2023
Nurse Aide (CNA)
Guam Memorial Hospital
12.2019 - 01.2020
Stock
Tommy Hilfiger
03.2019 - 07.2019
Sales Associate
Macy's
10.2018 - 01.2019
Floor Support
Macy's
11.2017 - 02.2018
Certified Nursing Assistant -
Guam Community College
High School Diploma -
John F. Kennedy High School
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