Jason A. Frias
Barrigada Village
Summary
Dynamic Customs Officer I at Guam Customs and Quarantine Agency, recognized for enhancing border security through thorough inspections and effective decision-making. Proven ability to streamline processes, improve customer satisfaction, and be apart of a team. Skilled in problem-solving and attention to detail, ensuring compliance with trade agreements while safeguarding economic interests. Customs professional with comprehensive experience in customs regulations and border security. Valued team player with focus on collaboration, adaptability, and achieving optimal results.
Overview
8
8
years of professional experience
Work History
Customs Officer I
Guam Customs and Quarantine Agency
02.2023 - Current
- Safeguarded economic interests by monitoring compliance with trade agreements, identifying potential violations, and initiating appropriate enforcement actions.
- Streamlined customs clearance process for legitimate travelers, reducing wait times at ports of entry.
- Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
- Identified potential threats by analyzing intelligence reports and data on high-risk individuals and organizations.
- Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
- Examined baggage and personal items upon entering to verify adherence to customs requirements and identify suspected violations.
- Explained laws and regulations to travelers and distributors and promoted comprehension to business owners.
- Collected samples of import merchandise for additional testing, examination and appraisal.
- Identified contraband items and seized according to customs laws.
Barista Manager
Mighty Purple Cafe
03.2017 - 02.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Maintain professionalism among peers and encouraged teamwork.
- Made frequent quality checks on produce.
- Adapted to working with others in managing work schedules.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
Education
No Degree - Physical Education And School Health
University of Guam
Mangilao Village, GuamSkills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Team collaboration
- Decision-making
- Team building
- Public safety
Accomplishments
Was selected to be apart of the Oceania Customs Organization Harmonized System Training Course in August of 2024.
Timeline
Customs Officer I
Guam Customs and Quarantine Agency
02.2023 - Current
Barista Manager
Mighty Purple Cafe
03.2017 - 02.2023
No Degree - Physical Education And School Health
University of Guam
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