Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

JAVIER ISIDRO

109 Marigold Lp. Dededo,Guam

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Housing Specialist: Section 8 HCV Program

GHURA
Sinajaña, Guam
10.2023 - Current
  • Eligibility & Certification: Elicits and reviews financial/personal information to determine applicant eligibility for housing assistance and conducts annual/interim rectifications.
  • Case Management: Manages rental subsidies, executes contracts, and handles tenant leasing for Public Housing or Section 8 voucher programs.
  • Assisted clients in navigating housing resources and support services effectively.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Resident Relations: Conducts briefings for clients, mediates between tenants and landlords, and addresses resident complaints.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Coordinated eviction prevention efforts by mediating disputes between landlords and tenants.
  • Compliance: Interprets federal and local statutes, enforces program rules, and investigates potential fraud.
  • Coordinated housing applications to ensure compliance with regulations and eligibility criteria.
  • Researched possible fraud cases by scrutinizing bank statements, tax files, check stubs and reconciling statements with reported income sources.
  • Reporting: Prepares detailed reports, statistics, and correspondence regarding housing programs.

Retail Station Manager

IP&E Holdings, LLC.
Tiyan, Guam
09.2021 - 10.2023
  • Responsible for the planning, organization, directing, controlling and evaluation of C-Store/ Forecourt operations and its assigned staff, which includes the Customer Service Cashier, Customer Service Attendants, Merchandisers and Food Handlers. Manage the Retail Station Group to ensure that all transactions are completed promptly and correctly, all sales are completed competently, and that cash control, security and till balancing during each shift is properly accounted for. Ensures standards of housekeeping, cleanliness and quality of product are maintained at the site, and at the same time, ensures all tasks are completed to the Company’s stated Health, safety, security, and Environment (HSSE) policies and guidelines.
  • Essential Functions:
  • Effectively leads staff and ensures assigned duties are performed properly.
  • Utilizes and cooperates with required customer service, appreciation, and incentive programs.
  • Conduct orientation and training of new hires on the basics of the facility.
  • Enforcement of all company policies and procedures.
  • Leads the execution of quality customer service on the forecourt and in the store.
  • Leads station compliance with HSSE (Health, Safety, Security and Environment) and Food Safety standards.
  • Ensures proper housekeeping and merchandising of the store.
  • Manages customer complaints in a positive and action-oriented way.
  • Ensures the active use of the Basic Service Steps on the forecourt.
  • Ensure all employees comply with all Company goals, initiatives, and policies.
  • Inventory management for all food items, dry goods, and beverages.
  • Manage the daily submission of invoices.
  • Manage/monitor site waste and donation.
  • Provides operational assistance to support Customer Service Cashiers in the store when an additional POS console is available and customer traffic increases (or as needed).
  • Provides operational assistance to support Customer Service Attendants on the forecourt when customer traffic increases (or as needed).
  • Verify cash daily cash deposits.
  • Reconcile daily sales reports, verify & justify all discrepancies & variances.
  • Manage Fuel Volume Inventory.
  • Keep track of the time and attendance of all employees.
  • Manage employee schedule and payroll.
  • Ensures safety of staff, customers and public.
  • Complies with rules, policies, laws, and regulations.
  • Complies with HSSE procedures. Failure to do so may result in automatic termination of employment.
  • Reports any actions by staff/customers that are unsafe.
  • Follows correct food safety procedure when receiving/handling stock.
  • Leads compliance with incident reporting process.
  • Ensures personal safety through active awareness of surroundings.
  • Handles fuel spills – mitigates risks, performs clean-up and notification as needed.
  • Intervenes, in an appropriate way, when staff or customers are engaging in unsafe and potentially unsafe behaviour on the forecourt, and in the shop.
  • Looks for opportunities to increase sales.
  • Leads initiatives to increase sales.
  • Promotes Sales Expansion.
  • Meets or exceeds sales targets.
  • Promotes Loyalty Programs.
  • Advocates and represents the business.
  • Understands and leads participation of performance management tools on site.
  • Leads the active use of “Basic Service Steps” (BSS).
  • Notifies asset breakdown.
  • Develops the site cleaning roster.
  • Develops the site working roster.
  • Proactively deals with customer complaints in a positive manner.
  • Working knowledge of payment processes and other transactions on site Point of Sale system.
  • Completes shift/day-end procedures.
  • Manages shift balancing.
  • Leads completion of task list duties.
  • Ensures staff room/storeroom are always tidy and workable.
  • Minimizes and monitors theft, including drive offs and completes associated documentation.
  • Encourage team effort and promote teamwork.
  • Contributes to team performance.
  • Assists other staff in their duties when required.
  • Leads the contribution to meeting targets on Territory Manager site review and Mystery Motorist Program (MMP).

Custodial Services/Assistant Operations Manager

iCAN Resources Inc.
Asan, Guam
03.2020 - 09.2021
  • Materially support the Operations Manager in his/her efforts to develop and lead a well-organized, well-motivated workforce who are committed to a mission of maintaining clean, safe, welcoming facilities for the benefit of all customers and their visitors.
  • Essential Duties and Responsibilities:
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Confer with staff to resolve performance and personnel problems and to discuss company policies.
  • Inspect work performed by peers to ensure that it meets specifications and established standards.
  • Responsible for communicating and upholding company standards and leading by example.
  • Ensure team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness.
  • Investigate complaints about service and equipment and take corrective action.
  • Maintain required records of work hours, payroll, and other information.
  • Submission of bi-weekly payroll master.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Liaise and maintain communication with supervisors and subordinates including interacting with managers of different areas of the organization and higher management.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Make recommendations on training and supervising new employees, tracking, and measuring staff performance.
  • Guide, direct and motivate supervisors to provide guidance and direction to mine staff, including setting performance standards and monitoring performance.
  • Managing quality assurance and inspecting work performed to ensure that it meets Performance Work Statement (PWS) specifications and established standards.
  • Instruct staff in work policies and procedures; and the use & maintenance of equipment; check and maintain equipment to ensure that it is in working order.
  • Issue supplies and equipment to workers.
  • Prepare reports on activity, personnel, and information such as hours worked, facility usage, work performed, and department expenses.
  • Recommend changes that could improve service and increase operational efficiency.
  • Prepare and submit a purchase request for supply orders; maintain inventory controls process and establishes par level for supplies.
  • Ensure compliance with OSHA requirements and other local or federal requirements; ensure job safety of all employees.
  • Ensure all sites comply with all Cleaning Industry Management Standards.
  • Conduct and develop safety training material for employees.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.

Food & Beverage/ Assistant Operations Manager

iCAN Resources Inc.
Asan, Guam
12.2016 - 03.2020
  • To materially support Camp Covington Galley Operations Manager in his/her efforts to develop and lead a well-organized, well-motivated workforce of Food Service Workers (FSW) committed to maintaining clean, safe, welcoming facilities.
  • Essential Duties and Responsibilities:
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Confer with staff to resolve performance and personnel problems and to discuss company policies.
  • Inspect work performed by peers to ensure that it meets specifications and established standards.
  • Responsible for communicating and upholding company standards and leading by example.
  • Ensure team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness.
  • Investigate complaints about service and equipment and take corrective action.
  • Maintain required records of work hours, payroll, and other information.
  • Submission of bi-weekly payroll master.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Liaise and maintain communication with supervisors and subordinates including interacting with managers of different areas of the organization and higher management.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Make recommendations on training and supervising new employees, tracking, and measuring staff performance.
  • Guide, direct and motivate supervisors to provide guidance and direction to mine staff, including setting performance standards and monitoring performance.
  • Managing quality assurance and inspecting work performed to ensure that it meets Performance Work Statement (PWS) specifications and established standards.
  • Instruct staff in work policies and procedures; and the use & maintenance of equipment; check and maintain equipment to ensure that it is in working order.
  • Issue supplies and equipment to workers.
  • Prepare reports on activity, personnel, and information such as hours worked, facility usage, work performed, and department expenses.
  • Recommend changes that could improve service and increase operational efficiency.
  • Prepare and submit a purchase request for supply orders; maintains inventory controls process and establishes par level for supplies.
  • Ensure compliance with OSHA requirements and other local or federal requirements; ensure job safety of all employees.
  • Ensure compliance of Serve Safe regulations, Naval Food Service Management & Tri-service food regulations, and Basic Food handling safety required by Public Health.
  • Conduct and develop safety training material for all iCAN departments.

Food & Beverage Supervisor

iCAN Resources Inc.
Asan, Guam
04.2014 - 12.2016
  • To provide functional full-service performance by implementing enough staffing, training, welfare & reporting system according to contract guidelines and requirements.
  • Essential Functions:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Rehabilitation of severely disabled employees who are in direct labor positions into an unsupported work environment through efficient training in support of the Ability One Program.
  • Maintain Proper staffing leaves on shift.
  • Ensure customer satisfaction.
  • Ensure that staff are on task and working safely.
  • Ensures proper food handling and sanitation procedures being followed.
  • Provides direction and guidance to staff by assigning individual tasks per shift.
  • Accurate reporting of numbers and effective cost controls.
  • Proper handling of employee and customer issues.
  • Follows the Supervisor’s In-Meal, Pre-meal, and Post-meal checklist to ensure quality controls and being met.
  • Performs other duties and is assigned t\in support of operations and Ability One Program.
  • Supervisory Responsibilities: to provide military installation dining patrons with accurate, fast, and friendly service.
  • Direct supervision of disabled workforce and support staff.
  • Carries out supervisory responsibilities under the organization’s policies and procedures and applicable laws.
  • Other Duties: Managed operational supply procurements and operational supply inventory.

Bell Service & Security Supervisor

Royal Orchid Guam Hotel
Tumon, Guam
03.2013 - 04.2014
  • The advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Developed improved training methods with a focus on public safety and officer awareness.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
  • Developed and reviewed specifications for the design and construction of security systems.
  • Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Drafted security operating procedures and training materials for the human resources department.
  • Led a team of 10 guards in monitoring a high volume of traffic during peak hours and days.
  • Monitored property and investigated any areas of suspicion.
  • Worked with management to implement company safety programs and awareness.
  • Assessed ongoing risk factors and suggested improvements to senior management.

Bell Attendant/Security Guard

Royal Orchid Guam Hotel
Tumon, Guam
10.2010 - 03.2013
  • Escorted guests to and from rooms and assisted with baggage.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with a wheeled cart.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Maintained knowledge of the destination and answered customer questions within the scope of understanding.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed an incident report to successfully manage complaints.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Watched different facility areas from a central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Managed schedules accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with hotel standards.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for the position.
  • Advised new employees on procedures and policies to facilitate daily tasks and responsibilities.

Restaurant Team Leader

Hyatt Regency Guam Hotel
Tumon, Guam
07.2009 - 10.2010
  • Directed activities of a team of skilled kitchen workers preparing and serving meals.
  • Monitored food preparation, production, and plating for quality control.
  • Set and oversaw weekly and special event menu plans.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Cut spending through effective inventory management and supply sourcing.
  • Controlled food costs and managed inventory
  • Created new recipes, outlined steps, and trained staff on correct preparation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Performed duties following all applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Replenished food items, paper products, and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts, and alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

General Manager

Nanay’s House Restaurant
Tumon, Guam
08.2008 - 06.2009
  • Devised and deployed sales and marketing tactics to drive strategic growth and support the achievement of revenue goals.
  • Trained and motivated employees to perform daily business functions.
  • Studied market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Used print strategies such as newspaper ads, business catalogs, and marketing brochures to bring in and capture new customer business.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Executive Floor Supervisor

Hilton Resort & Spa Guam
Tumon, Guam
05.2006 - 11.2008
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • A promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Replenished food items, paper products, and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Built solid rapport with frequent patrons to cultivate guest loyalty.

Consumer Banking Representative

Bank of Hawaii
Hagatna, Guam
01.2008 - 08.2008
  • Applied basic consultative skills when interacting with customers and determined specific financial needs.
  • Participated in telemarketing and other banking center calling and marketing initiatives.
  • Engaged in outbound calling and needs assessments and generated qualified referrals and sales.
  • Marketed full range of consumer and small business banking services to existing and potential customers through proactive techniques.
  • Executed wire transfers, stopped payments, and account transfers.
  • Maintained friendly and professional customer interactions.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Prepared a variety of different written communications, reports, and documents to ensure smooth operations.

Assistant Media Coordinator/Asst. Casting Director

RYG Company, Inc
Tamuning, Guam
06.2006 - 04.2007
  • Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
  • Performed duties following all applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Offered friendly and efficient service to all customers, handled challenging situations.
  • Prioritized numerous activities by continually updating information, controlling scheduling, and corresponding with contacts via phone and email.
  • Worked closely with producers and directors to define casting needs and deliver casting options according to expectations through comprehensive talent binders.
  • Coordinated casting sessions by reserving audition space, scheduling talent, and spearheading day-of activities.
  • Auditioned and interviewed performers to match attributes to specific roles or to increase the pool of available acting talent.
  • Aided and supported staff regarding facility maintenance, security, and services.
  • Served as a primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Front Desk Agent

Fiesta Resort Guam
Tumon, Guam
01.2005 - 06.2006
  • Oversaw fast-paced front desk operations with as many as 1,260 or more guests.
  • Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.
  • Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Explained details regarding property, including restaurants, pool area, spa, and fitness center to acclimate patrons to resort environment.
  • Issued room keys to guests upon check-in and answered questions regarding the proper use.
  • Quickly answered calls and routed to proper guest or department using a multiline phone system.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Used Fidelio Software to process reservations, check-ins, and check-outs.

Education

Some College (No Degree) -

Guam Community College
Mangilao, Guam
06-2005

Some College (No Degree) - undefined

University of Guam
Mangilao, Guam
01-2006

High School Diploma - undefined

JFK High School
Upper Tumon, Guam
06-2004

Skills

  • Skilled in navigating dynamic challenges
  • Effective communication
  • Proficient in conflict management
  • Dependable performance
  • Effective empathetic communication
  • Collaborative mindset
  • Focus on process enhancement
  • Cost management
  • Client relations management
  • Skilled in Google Apps management
  • Logistics management
  • Proficient in Microsoft Office
  • Data visualization and reporting
  • Measurable planning capabilities

Certification

  • ServSafe Management Certification: 2021-12-04 to 2026-12-04
  • ABC License: 2021-09-28 to 2024-09-25
  • Health Certificate: 2022-09-23 to 2023-09-25
  • Palmetto Goodwill Services- ASL level 1: 2021-01-06
  • World Health Organization-Emerging respiratory viruses, including COVID-19: methods for detection, prevention, response, and control: 2020-07-10
  • World Health Organization-Standard precautions: Environmental cleaning & disinfection: 2020-07-10
  • ISSA Cleaning Management Institute - Advanced Certified Custodial Technician: 2020-09-09
  • ISSA Cleaning Management Institute - Basic Certified Custodial Technician: 2020-09-03
  • ISSA Cleaning Management Institute - COVID-19 and Disinfection Defense: 2020-03-11
  • Global Bio risk Advisory Council: Online Fundamentals Training Course with emphasis on SARS-CoV-2/ COVID-19: 2020-03-10
  • FEMA Emergency Management Institute-Active Shooter: 2019-07-23
  • FEMA Emergency Management Institute-Basic Workplace Security Awareness: 2019-07-23
  • FEMA Emergency Management Institute-Basic Incident Command System for Initial Response: 2019-07-23
  • FEMA Emergency Management Institute-Introduction to Incident Command System: 2019-07-23

Timeline

Housing Specialist: Section 8 HCV Program

GHURA
10.2023 - Current

Retail Station Manager

IP&E Holdings, LLC.
09.2021 - 10.2023

Custodial Services/Assistant Operations Manager

iCAN Resources Inc.
03.2020 - 09.2021

Food & Beverage/ Assistant Operations Manager

iCAN Resources Inc.
12.2016 - 03.2020

Food & Beverage Supervisor

iCAN Resources Inc.
04.2014 - 12.2016

Bell Service & Security Supervisor

Royal Orchid Guam Hotel
03.2013 - 04.2014

Bell Attendant/Security Guard

Royal Orchid Guam Hotel
10.2010 - 03.2013

Restaurant Team Leader

Hyatt Regency Guam Hotel
07.2009 - 10.2010

General Manager

Nanay’s House Restaurant
08.2008 - 06.2009

Consumer Banking Representative

Bank of Hawaii
01.2008 - 08.2008

Assistant Media Coordinator/Asst. Casting Director

RYG Company, Inc
06.2006 - 04.2007

Executive Floor Supervisor

Hilton Resort & Spa Guam
05.2006 - 11.2008

Front Desk Agent

Fiesta Resort Guam
01.2005 - 06.2006

Some College (No Degree) - undefined

University of Guam

High School Diploma - undefined

JFK High School

Some College (No Degree) -

Guam Community College
JAVIER ISIDRO