Jaynard White
Hagåtña,GU
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager of Technical Operations
Docomo Pacific
Hagatna, Guam
08.2023 - Current
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Power/Facility Operations Manager
Docomo Pacific
Hagatna, Guam
05.2019 - 08.2023
- Oversaw the ordering of supplies, materials, tools, and equipment as needed.
- Coordinated daily operations of the facility and managed staff schedules.
- Collaborated with vendors to negotiate contracts that meet the needs of the organization.
- Implemented energy efficient practices such as lighting upgrades or HVAC modifications.
- Supervised the installation, repair, and upkeep of facility equipment and systems.
- Developed plans for emergency response in case of natural disasters or other incidents.
- Developed and implemented facility policies, procedures, and safety standards.
- Monitored building maintenance activities to ensure quality workmanship.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Enforced compliance with OSHA regulations and company policies.
- Created effective business plans to focus strategic decisions on long-term objectives.
Manager of Technical Operations
Docomo Pacific
Hagatna, Guam
02.2019 - 08.2023
- Managed budgeting, scheduling, resource allocation and project planning activities.
- Developed, implemented and maintained operational procedures to ensure service excellence.
- Organized and monitored daily operations to ensure maximum efficiency.
- Conducted system testing, debugging and maintenance activities on a regular basis.
- Analyzed user requirements in order to provide scalable technical solutions that meet specific needs.
- Designed, developed and implemented technical solutions for complex business problems.
- Developed strategies for improving customer experience by leveraging technology resources.
- Liaised with clientele to ascertain project requirements and communicated with appropriate personnel to handle project planning and scheduling.
Project Manager
Docomo Pacific
Hagatna, Guam
12.2018 - 03.2022
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Managed multiple projects with competing deadlines simultaneously.
- Facilitated resolution of conflicts between team members when necessary.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
CNMI Technical Operation Manager
Docomo Pacific
Susupie, Saipan
10.2014 - 12.2018
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members in order to improve their job performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Field Maintenance Technician
Docomo Pacific
Hagatna, Guam
04.2006 - 10.2014
- Tested repaired systems to verify they met operational requirements.
- Troubleshot mechanical and electrical issues with field equipment.
- Utilized hand tools such as wrenches, pliers, screwdrivers and hammers.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Implemented troubleshooting techniques to resolve issue.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Aligned and balanced new equipment after installation.
Temporary Bench Technician
Docomo Pacific
Hagatna, Guam
12.2005 - 04.2006
- Troubleshot mechanical, electrical, and pneumatic systems to identify malfunctions.
- Analyzed data from diagnostic tests to determine necessary repairs or adjustments.
- Repaired faulty circuit boards with surface mount components utilizing soldering techniques such as J-lead, Gull Wing and BGA.
- Performed preventive maintenance on laboratory equipment by replacing parts and lubricating components.
- Assembled printed circuit boards with soldering tools such as irons and hot air rework stations.
- Calibrated instruments according to manufacturer's specifications.
- Conducted tests on various electronic devices using oscilloscopes, logic analyzers, signal generators, multimeters and other test equipment.
- Interpreted schematics, diagrams and technical manuals for troubleshooting purposes.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
Field Technician
FSM Telecommunications
Kolonia, Pohnpei
08.2005 - 12.2005
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Responded quickly to emergency situations requiring immediate attention.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Applied company safety policies consistently when performing daily tasks.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Operated a variety of hand tools and mechanical equipment with proficiency.
- Installed and troubleshooted field instrumentation and monitoring devices.
- Traveled to field locations to evaluate equipment and performance.
Education
Associate of Applied Science - Electronics Technology
College of Micronesia
Pohnpei06-2004
High School Diploma -
Pohnpei Agricultural & Trade School
Pohnpei08-2002
Skills
- Partnership Development
- Strategic Planning
- Resource Allocation
- Reporting oversight
- Organizational Development
- Cross-Functional Collaboration
- Organizational improvement
- Operations Management
- Cross-Functional Communication
- Operations Planning
- Corporate Communications
- Budget Administration
- Business performance management
- Project management expertise
- Employee Recruitment
- Technical leadership
- Disaster Recovery
- Technical system improvements
- Client Needs Assessment
- Project Management
- Electrical Troubleshooting
- Facilities engineering
- Disaster preparedness
- Occupational health
- Budget Oversight
- Data Analytics
Affiliations
- Fishing
- Hunting
- Sports
- Traveling
- Family Time
Certification
- Responsible Management Employee license (RME)
- Guam Contractor License ( B,C13, C15, C17 & C27)
Accomplishments
Multiple employee of the month awards at Docomo Pacific
Languages
Pohnpeian
First Language
English
Proficient (C2)
C2
Kiribatiese
Upper Intermediate (B2)
B2
Marshallese
Elementary (A2)
A2
Timeline
Senior Manager of Technical Operations
Docomo Pacific
08.2023 - Current
Power/Facility Operations Manager
Docomo Pacific
05.2019 - 08.2023
Manager of Technical Operations
Docomo Pacific
02.2019 - 08.2023
Project Manager
Docomo Pacific
12.2018 - 03.2022
CNMI Technical Operation Manager
Docomo Pacific
10.2014 - 12.2018
Field Maintenance Technician
Docomo Pacific
04.2006 - 10.2014
Temporary Bench Technician
Docomo Pacific
12.2005 - 04.2006
Field Technician
FSM Telecommunications
08.2005 - 12.2005
Associate of Applied Science - Electronics Technology
College of Micronesia
High School Diploma -
Pohnpei Agricultural & Trade School
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