Jayney Pillias
Dededo,Guam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Reservation Agent
Alaska Airlines
Seattle, WA
09.2022 - 07.2023
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Resolved guest complaints by providing exceptional customer service.
Drone Technician
Amazon
Seattle, WA
08.2020 - 10.2021
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Operated specialized diagnostic tools used to identify system faults.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
Office Assistant
Amazon
Las Vegas, NV
07.2019 - 08.2020
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Founding Partner
Pacific Island Virtual Services
Las Vegas, NV
01.2017 - 06.2019
- Facilitated the development of a business plan for company launch.
- Created marketing campaigns to promote new services and products.
- Coordinated financial activities such as budgeting, forecasting, and reporting.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Passenger Service Agent
Horizon Airlines
Seattle, WA
05.2015 - 08.2017
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Checked in passengers, assigned seats, and issued boarding passes.
Team Member
Wal-Mart
Lacey, WA
08.2011 - 05.2015
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
High School Diploma -
Fort Campbell High School
Fort Campbell, KY06-2010
Skills
- Travel reservations
- Upselling proficiency
- Customer Engagement
- Schedule Maintenance
- Adaptability and Flexibility
- Microsoft Office
- Conflict Resolution
- Phone Etiquette
Languages
Chuukese
First Language
Timeline
Reservation Agent
Alaska Airlines
09.2022 - 07.2023
Drone Technician
Amazon
08.2020 - 10.2021
Office Assistant
Amazon
07.2019 - 08.2020
Founding Partner
Pacific Island Virtual Services
01.2017 - 06.2019
Passenger Service Agent
Horizon Airlines
05.2015 - 08.2017
Team Member
Wal-Mart
08.2011 - 05.2015
High School Diploma -
Fort Campbell High School
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